Ramy Shala
Hackensack,NJ
Summary
Dynamic leader with a proven track record. Enhancing sales and employee satisfaction through effective operations management and leadership. Skilled in administrative tasks and customer relationship management, achieving high levels of efficiency and team cohesion. Excelled in fostering client loyalty and driving profitability with innovative strategies.
Overview
18
18
years of professional experience
Work History
General Manager
Crazy Hot Deals
New York, NY
11.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Airport Security Screener Training
Swissport USA
San Francisco, CA
08.2021 - 10.2021
- Checked over [Number] passenger tickets per day to verify validity of each ticket.
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
- Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
- Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials.
Administrative Officer
Al Ahlia Company
Kuwait
03.2006 - 06.2021
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Education
Bachelor of Arts - Human Resources Management
Grant Town University
Kuwait11.2013
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Team Leadership
- Customer Relationship Management
- Administrative Skills
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
General Manager
Crazy Hot Deals
11.2021 - Current
Airport Security Screener Training
Swissport USA
08.2021 - 10.2021
Administrative Officer
Al Ahlia Company
03.2006 - 06.2021
Bachelor of Arts - Human Resources Management
Grant Town University