- Attended salesforce beginner workshop in Arizona state university
- Certified-Working with BigQuery
- Certified-Introduction to Business Analysis Using Spreadsheets: Basics
Ramya Rajan Soundarrajan
Lake Hiawatha,NJ
Summary
Developed skills in a collaborative, fast-paced technical environment with a focus on system architecture and integration. Transitioning into a new role with a strong background in troubleshooting and optimizing complex systems. Managed high-priority tickets and administered Active Directory access controls. Excited to bring analytical thinking and a solutions-driven approach to new challenges while continuously growing my technical skills.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Substitute Teacher
ESS
2024 - Current
- Maintained classroom order and discipline to create a conducive learning environment.
- Developed positive relationships with students to encourage participation and motivation.
- Provided support to students with special needs, ensuring inclusivity in the learning process.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Collaborated with teachers to ensure continuity in educational activities during absences.
System Engineer
Cognizant Technologies Solutions
02.2012 - 12.2013
- Designed and implemented system configurations to optimize performance and reliability.
- Collaborated on troubleshooting and resolved system issues, ensuring minimal downtime.
- Assisted in deploying software updates and patches to maintain security standards.
- Developed documentation for system processes, enhancing team knowledge sharing.
- Supported cross-functional teams in integrating new technologies into existing systems.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Analyzed system performance metrics to identify opportunities for enhancements.
- Conducted root cause analysis on recurring technical problems to improve efficiency.
Education
Bachelor of Science - Computer Science
T.J.institute of Technology
IndiaSkills
- Issue resolution
- Network administration
- Security protocols
- User support
- Hardware configuration
- Software support
- Network management
- Troubleshooting
Certification
- Certified Scrum Master (CSM)
- ITIL V3
- Six Sigma
- Micro Certification-Service Now
Interests
Timeline
System Engineer
Cognizant Technologies Solutions
02.2012 - 12.2013
Substitute Teacher
ESS
2024 - Current
Bachelor of Science - Computer Science
T.J.institute of Technology