Ramzi Zarou
Leesburg,VA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Pro Associate
Home Depot
Leesburg, VA
12.2023 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Recommended additional products or services based on customer needs.
- Collaborated with team members to maximize sales performance.
- Met sales goals for products subject to special promotions, emphasizing special offers in interactions with customers and keeping records of promotional sales.
- Implemented sales techniques to guide customers towards product selections most beneficial for intended uses and store profitability.
Factory Production Worker
Manhattan Pizza
Leesburg, VA
08.2023 - 12.2024
- Worked quickly and efficiently while maintaining high standards of quality control.
- Ensured work areas were kept clean and organized at all times.
- Followed standard operating procedures while performing tasks on the assembly line.
- Recognized defective material and reported issues to management.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Communicated effectively with co-workers about production progress throughout shift hours.
- Inspected finished products for quality assurance purposes.
- Packed finished products and prepared for shipment.
- Lifted heavy objects using correct lifting techniques to avoid injury.
- Transported furniture, appliances, boxes and other items from one location to another in a timely manner.
- Loaded and unloaded company trucks with tools, equipment and furniture.
- Unloaded customer goods at the destination with care, ensuring that all items were accounted for and placed in their appropriate locations.
- Assisted team members with loading and unloading tasks when needed; working cooperatively within a team environment to accomplish goals efficiently.
Restaurant Waiter
Hema's Italian Restaurant
Gladehill, VA
03.2023 - 08.2024
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Resolved customer complaints in a polite manner according to company policy.
- Checked on guests during meals to ensure satisfaction with each course.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Greeted customers, provided menus and answered questions about menu items.
- Provided exceptional service to high volume of daily customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
Cashier
Manhattan Pizza
Leesburg, VA
10.2021 - 04.2022
- Removed dirty dishes from tables in a prompt and efficient manner.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Communicated effectively with kitchen staff concerning order status updates or special requests from customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Skills
- Workplace Safety
- Program Support
- Management Support
- Preparing reports
- Customer interaction
- Issue Resolution
- Relationship Building
- Performance Improvement
- Computer Skills
- Flexible Schedule
- Work Planning and Prioritization
- Customer Service
Timeline
Pro Associate
Home Depot
12.2023 - Current
Factory Production Worker
Manhattan Pizza
08.2023 - 12.2024
Restaurant Waiter
Hema's Italian Restaurant
03.2023 - 08.2024
Cashier
Manhattan Pizza
10.2021 - 04.2022
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