Calvin Rawlings
Panama City,Florida
Summary
Pro Associate with extensive experience in optimizing customer satisfaction and streamlining inventory management processes. Proven track record in enhancing team productivity and maintaining high-quality standards through innovative strategies and effective communication. Strong skills in quality control, data analysis, and relationship building, bringing proactive solutions and continuous improvement to new opportunities.
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Pro Associate
The Home Depot Inc
05.2021 - 11.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Optimized inventory management to reduce overhead costs, employing advanced forecasting techniques.
- Improved reporting accuracy, implementing new data management system.
Quality Control Inspector
Berg Steel Pipe
06.2015 - 05.2020
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Developed and maintained comprehensive quality documentation, facilitating easier compliance with regulatory standards.
- Streamlined inspection procedures to increase speed of quality checks without compromising on thoroughness.
- Contributed to product design improvements by offering feedback on quality issues observed during inspection phases.
Education
Bachelor of Science - Cyber Security
Grand Canyon University
Phoenix, AZ12-2028
High School Diploma -
Rutherford High School
Panama City, FL05-2016
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Cash Handling
- Customer Engagement
- Decision-Making
- Complex Problem-Solving
- Relationship Building
- Courteous and Professional
- Flexible Schedule
- New Hire Training
- Data Entry
- Oral communication
- Order Fulfillment
- Customer service orientation
- Customer Relationship Management (CRM)
- Policy Implementation
Timeline
Pro Associate
The Home Depot Inc
05.2021 - 11.2024
Quality Control Inspector
Berg Steel Pipe
06.2015 - 05.2020
Bachelor of Science - Cyber Security
Grand Canyon University
High School Diploma -
Rutherford High School
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