Rana Aoun
Sacramento,CA
Summary
Results-driven aesthetics and healthcare administrative professional with experience in high-volume medical spa and dermatology environments. Skilled in patient coordination, provider scheduling, rewards programs, and delivering exceptional patient experiences. Passionate about growing a long-term career in aesthetics and patient care while supporting clinic operations and patient retention.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator/Phototherapy Technician
Pacific Skin Institute
Sacramento, California
01.2025 - Current
- Coordinate patient care operations, provider scheduling, follow-up appointments, and surgical coordination across 20 providers and 5 clinic locations within a high-volume specialty practice
- Manage high-volume patient communication across phones, Epic messages, scheduling queues, and provider coordination while maintaining efficient patient flow throughout the day
- Perform patient intake, rooming, chart preparation, treatment documentation, and phototherapy treatments while balancing front-office and clinical responsibilities in a fast-paced environment
- Adapt quickly to changing clinic demands by assisting providers, medical assistants, and administrative teams wherever needed to maintain smooth daily operations and positive patient experiences
- Maintain treatment room readiness, workflow organization, and operational efficiency while supporting continuity of care across multiple departments
- Educate patients on treatment preparation, follow-up care, surgical scheduling, and next treatment steps while ensuring accurate documentation and protocol compliance within Epic EMR
Social Media/UGC Content Creator
Freelance
07.2023 - Current
- Create lifestyle and travel-focused UGC content for Airbnb properties to support website marketing, Instagram campaigns, and brand engagement
- Produce reels, promotional videos, aesthetic photography, and short-form social media content aligned with brand goals and visual branding
- Utilize Canva, content planning, and social media engagement strategies to support online visibility and digital growth
Medical Administrative Assistant
Pacific Skin Institute
Sacramento, California
02.2024 - 01.2025
- Managed high-volume front-office and administrative operations supporting 20 providers across multiple clinic locations
- Coordinated appointment scheduling, confirmations, cancellations, referrals, follow-up appointments, and patient outreach while maintaining provider fill rates between 95%–102%
- Handled 60–100+ inbound calls daily while multitasking across scheduling systems, patient concerns, and time-sensitive provider requests in a fast-paced environment
- Managed Epic messages, prior authorizations, insurance verification, emails, faxes, and administrative documentation with strong accuracy and attention to detail
- Assisted patients with scheduling, follow-up care coordination, skincare-related inquiries, and provider communication while maintaining a high-quality patient experience
- Collaborated with providers, leadership, pharmacies, and outside offices to resolve patient concerns and maintain smooth clinic operations and efficient patient flow
Medical Office Assistant
Angell Medical Spa
Sacramento, California
02.2022 - 07.2023
- Managed daily front office operations within a high-volume medical spa environment, balancing patient flow, provider scheduling, and front desk coordination throughout the day
- Oversaw multi-provider scheduling through Symplast EMR, including appointment confirmations, patient rebooking, cancellations, waitlists, and same-day schedule optimization to maintain full provider schedules
- Ensured patients left appointments with appropriate follow-up visits scheduled by discussing treatment plans, skincare recommendations, memberships, and next steps
- Coordinated patient check-in/check-out, intake verification, payments, package purchases, financing options, and rewards programs while maintaining a high-end patient experience
- Worked closely with providers and medical assistants to maintain room readiness, efficient patient experiences, and smooth clinic operations during high-volume periods
- Managed operational audits, reporting, inventory coordination, Google and Yelp review management, and administrative workflow organization to support daily office efficiency and brand reputation
- Managed Allē and Aspire rewards programs while educating patients on aesthetic services, laser treatments, injectables, skincare products, and treatment preparation
- Directed the medical spa’s Instagram content strategy through treatment photography, reels, promotional campaigns, and audience engagement initiatives
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
04-2026
Skills
- Patient Scheduling & Front Desk Operations
- Client Relations & Patient Retention
- Multi-Line Phones, Email & Text Communication
- Consultation Preparation & Provider Support
- Medical-Grade Skincare Knowledge
- Social Media Content Creation
Certification
- Basic Life Support (BLS) Certified
- CPR/AED Certified
- HIPAA Certified
Timeline
Patient Care Coordinator/Phototherapy Technician
Pacific Skin Institute
01.2025 - Current
Medical Administrative Assistant
Pacific Skin Institute
02.2024 - 01.2025
Social Media/UGC Content Creator
Freelance
07.2023 - Current
Medical Office Assistant
Angell Medical Spa
02.2022 - 07.2023
Bachelor of Science - Business Administration
Southern New Hampshire University