JENAI DILLON-DUNCAN
Casselberry,FL
Summary
Dynamic and detail-oriented front desk professional with extensive experience in high-volume pediatric and wellness environments. Expertise in managing patient scheduling and front desk operations while fostering a calm, welcoming atmosphere for children and families. Recognized for strong communication skills and a proven ability to efficiently handle check-in/check-out processes, phone systems, and various administrative tasks. Committed to contributing to a medical or dental receptionist role within a pediatric or dental setting, emphasizing exceptional patient care and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salon Coordinator
Pigtails & Crewcuts Haircuts For Kids
Winter Springs, FL
06.2023 - Current
- Greet and assist children and parents, creating a welcoming environment and helping ease anxiety during appointments
- Manage appointment scheduling and front desk operations using scheduling systems
- Handle check-ins, payment processing, and daily transactions with accuracy and professionalism
- Maintain a clean, safe, and kid-friendly environment following sanitation standards
- Respond to phone, email, and online booking inquiries with prompt customer service
Front Desk Associate
Massage Envy
Orlando, FL
08.2022 - 05.2023
- Provided front desk reception and administrative support in a high-volume environment
- Scheduled appointments and managed multi-line phone systems
- Assisted clients with questions and service information in a professional manner
- Processed payments and maintained strong customer relationships
- Supported daily front desk operations and office organization
Baker
Crumbl Cookies
Port Saint Lucie, FL
11.2021 - 05.2022
- Worked in a fast-paced environment preparing products with accuracy and efficiency
- Collaborated with team members to meet production goals and maintain quality standards
- Followed strict food safety and sanitation procedures
- Developed strong time management, teamwork, and attention-to-detail skills
Education
Bachelor of Science - Health Science
University of Central Florida
Orlando, FL04-2026
Skills
- Patient Scheduling & Front Desk Operations
- Customer Service & Family Communication
- Multi-line Phone Systems
- Check-in / Check-out Procedures
- Payment Processing
- Administrative Support
- Fast-Paced Office Experience
- Patient Comfort & Anxiety Reduction
- Team Collaboration
Certification
- BLS/CPR Certified (2025–2027)
- Certified Nursing Assistant (CNA) (2023–2024)
- Certified EKG Technician (2021–2024)
- Certified Medical Administrative Assistant (CMAA) (2021–2024)
- Driver’s License (Class E)
Timeline
Salon Coordinator
Pigtails & Crewcuts Haircuts For Kids
06.2023 - Current
Front Desk Associate
Massage Envy
08.2022 - 05.2023
Baker
Crumbl Cookies
11.2021 - 05.2022
Bachelor of Science - Health Science
University of Central Florida