Rana Blohm
Chicago,Illinois
Summary
Dynamic Senior Health Coach with a proven track record at Hinge Health, excelling in sales process enhancement and program adherence. Skilled in health education and effective communication, I led initiatives that significantly improved trial program win rates while fostering a collaborative team environment. Passionate about empowering individuals through coaching and advocacy.
Overview
13
13
years of professional experience
Work History
Senior Health Coach, Commercial Lead
HINGE HEALTH
Chicago, USA
08.2018 - Current
- Maintained 80/20 split between member caseload management and commercial project initiatives.
- Collaborated with Account Owners to enhance sales processes for Jumbo/Large trial accounts.
- Served as health coach liaison, identifying improvements to boost trial program win rates.
- Aligned with Product Marketing to refine health coach messaging and market positioning.
- Managed complex case scenarios, addressing issues across trial program populations efficiently.
- Led process improvement projects across Product and Commercial teams, establishing best practices.
- Achieved high performance across Quality Assurance metrics and Program Adherence benchmarks.
Integrative Nutrition Health Coach/Operations
ALPHA FAMILY CHIROPRACTIC
Chicago, USA
01.2018 - 07.2018
Integrative Nutrition Health Coach/Chiropractic - Medical Assistant
TWO HANDS CHIROPRACTIC AND ACUPUNCTURE
Chicago, USA
06.2016 - 01.2018
- Engaged patients in skill-building, goal setting, resiliency-building, and healthy living skills.
- Lead quarterly workshops focused on health, wellness and nutrition.
- Chart interventions and patient progress in case management system and Excel spreadsheets.
- Verified insurance benefits.
- Performed patient intakes and document the following into their patient chart; diagnostic information including blood pressure, temperature, BMI, weight, and height.
- Phlebotomy for necessary labs as directed by the doctors.
- Managed the Doctors’ schedules.
- Scheduled and confirmed appointments for patients.
- Dealt with Payers and Insurance companies to process claims and collections.
- Controlled the waiting room, attended to patient needs, and ensured the office ran on time.
- Distributed educational information to patients as instructed by the chiropractor.
- Maintained organized files on all patients.
- HIPAA trained professional.
- Maintained email and fax correspondence for patients and doctors.
- Triaged patient calls.
General Manager
BOTTLENECK MANAGEMENT
Chicago, USA
01.2013 - 08.2015
- Maintained and nurtured a cohesive, cooperative team committed to premium guest service and optimum profitability, overseeing 150+ employees (35-45 per shift).
- Provided continuous feedback, desired performance expectations, and performance reviews.
- Part of Opening Team. Created systems, facilitated training and developed property’s standards and procedures.
- Assisted optimizing profitability leading to a 25% increase in event and organic sales in 2013 ($14 million).
- Reduced labor by 18% for FOH compared to previous year.
- Managed event staffing, event coordinators, and weekly banquet meetings for event space totaling 11,000sf in Historical Tribune Building.
- Responsible for bi-weekly payroll and accounting reconciliation exceeding $300k a week.
- Coordinated necessary organizing, planning, scheduling and training to achieve costs, employee retention, food quality, guest service and satisfaction, profits, sales, and sanitation goals for property capable of 1200+ covers a day.
- Managed 114 draft beer system for 3 bars (342 lines).
- Monitored ordering of Bar Managers.
- Negotiated and resolved issues, creating personal connections.
Education
Bachelor of Science - Healthy Lifestyles Coaching
Arizona State University
10.2020
Integrative Nutrition Health Coach Certification -
Institute for Integrative Nutrition
New YorkIntegrative Nutrition Health Coach Intensive Practicum Certificate -
Institute for Integrative Nutrition
New YorkAssociates in General Studies - Health Care Focus
Truman College
City of ChicagoSkills
- Salesforce
- Health education and screening
- Hospitality operations
- Training and coaching
- Effective communicator
- Peer support and advocacy
- Resourceful employee
Timeline
Senior Health Coach, Commercial Lead
HINGE HEALTH
08.2018 - Current
Integrative Nutrition Health Coach/Operations
ALPHA FAMILY CHIROPRACTIC
01.2018 - 07.2018
Integrative Nutrition Health Coach/Chiropractic - Medical Assistant
TWO HANDS CHIROPRACTIC AND ACUPUNCTURE
06.2016 - 01.2018
General Manager
BOTTLENECK MANAGEMENT
01.2013 - 08.2015
Bachelor of Science - Healthy Lifestyles Coaching
Arizona State University
Integrative Nutrition Health Coach Certification -
Institute for Integrative Nutrition
Integrative Nutrition Health Coach Intensive Practicum Certificate -
Institute for Integrative Nutrition
Associates in General Studies - Health Care Focus
Truman College