Rana Jaber
Michigan Center,MI
Summary
Ethical friendly dynamic sales supervisor with a proven track record at Petra Scientific Technologies "JORDAN", enhancing customer satisfaction and driving revenue growth through effective client relationships. Skilled in sales support and active listening, I consistently achieved sales targets while fostering team collaboration and resolving escalated issues promptly.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Petra Scientific Technologies "PETRATECH"
04.2008 - 11.2023
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Negotiated more favorable rates and delivery times with vendors.
Office Manager
Vivid Separation & Filtration
09.2003 - 02.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Bachelor of Science - Statistics
Yarmouk University
City Of Irbid, Country Of JordanSkills
- Management support
- Sales support
- Sales team assistance
- Customer service
- Customer retention
- Reporting data
- Excellent communication
- Active listening
Certification
- Microsoft office course, Washington Computer Academy
- ICDL course, CompuTeach
- Sales Analysis, Setting Goals and Strategic Planning course at Amman Chamber of Commerce
- Mentality of the Hero Training Session, Nizar Abandah Academy
- Personal Power Training Session, Nizar Abandah Academy
- Programming the Subconscious Mind, Nizar Abandah Academy
- Emotional Intelligence, Nizar Abandah Academy
- Sales Commandos comprehensive sales course, Nizar Abandah Academy
- Sell by phone Training Course, Ali Thiab Sales H2O Academy, Sales Professionals Society
- Sell like a Pro Training Course: Ali Thiab Sales H2O Academy, Sales Professionals Society
- Translation Training Diploma, Talal Abu Ghazaleh Knowledge Society, TAG Foundation
**Job related, product training courses:
- Systec Autoclaves, Media preparators and Mediafill
- Basics of Filtration
- Basics of Lab Balances
- Thermo Orion Products
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Sales Supervisor
Petra Scientific Technologies "PETRATECH"
04.2008 - 11.2023
Office Manager
Vivid Separation & Filtration
09.2003 - 02.2008
Bachelor of Science - Statistics
Yarmouk University
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