Rana Jackson

Promoted from Developmentally Disabled Specialist/Transportation Coordinator to Sub-Division Manager, overseeing a 3-million-dollar budget.

• Coordinating program planning and supervision of staff for programs enhancing community accessibility for adults with developmental disabilities.
• Supervising a team of five Developmental Disability Specialists overseeing public funds allocated to developmentally and intellectually disabled adults for purchasing community supports and transportation services in order to thrive in community settings.
• Assisting in budget planning and resource allocation for various projects.
• Monitoring financial transactions, ensuring accountability through rigorous budget oversight, and reconciliation processes.
• Evaluating performance metrics to assess program effectiveness, and suggest adjustments.
• Execute professional management tasks across multiple administrative functions, with complex analysis and project leadership.
• Manage teams of administrative and professional staff in daily project activities.
• Plan and organize policy changes related to financial, procurement, human resources, and IT systems.
• Author, edit, and present reports and recommendations to senior managers.
• Facilitating outreach presentations aimed at engaging prospective participants, and community stakeholders.

Managed the distribution of public funds aimed at providing community supports and transportation to guide the facilitation of community integration for developmentally and intellectually disabled adults.

Developmental Disability Specialist duties:

• Oversaw a caseload of up to 90 developmentally and intellectually disabled adults, ensuring county-funded support services met their needs.
• Assessed client needs through interviews and assessments to identify appropriate services.
• Monitored client progress and adjusted service plans based on ongoing assessments.
• Ensured compliance with all state and federal regulations related to disability services provision.
• Worked collaboratively with other service providers to ensure access to available resources for disabled clients.
• Monitored, documented, and reimbursed services per Fairfax County, CSB, and SDS policies.

Transportation Coordinator duties:

• Coordinated transportation schedules for efficient delivery and pickup of goods.
• Facilitated paratransit ridership for approximately 160 individuals.
• Conducted fiscal monitoring to ensure efficient resource allocation.
• Analyzed transportation costs to identify areas for efficiency improvements.
• Developed and maintained relationships with carriers and vendors for effective partnerships.
• Implemented transportation safety protocols to ensure compliance with the Department of Behavioral Health and Developmental Services regulations.
• Coordinated transportation schedules for efficient delivery and pickup of goods.

• Greeted residents and guests with a friendly and professional demeanor.
• Assisted with inquiries about local attractions and services available.
• Managed reservations for dining, events, and activities in the community.
• Resolved resident concerns promptly while maintaining confidentiality and discretion.
• Handled mail and package deliveries, keeping items secure.
• Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
• Performed administrative duties such as filing paperwork related to concierge service transactions.

• Coordinated five residential group homes for developmentally disabled adults with a mental health dual diagnosis.
• Ensuring program compliance with state licensing, HUD, and Medicaid regulations.
• Achieved high score on HUD Real Estate Assessment Center inspection, earning a bonus.
• Oversaw delivery of active treatment based on individual Person-Centered Plans.
• Reviewed and approved monthly Medicaid-waiver billing for individuals.
• Ensured timely submission of quarterly reports to Community Service Board of Virginia.
• Evaluated individual progress in skill-building and compiled annual reports.
• Facilitated meetings with Interdisciplinary Teams to establish annual core goals.
• Cultivated relationships with families and service providers to enhance service quality.

• Managed and coordinated operations for two group homes housing 10 adults with disabilities and mental health diagnoses.
• Developed and evaluated Individual Habilitative Plans (IHP), Activities of Daily Living (ADL), and Behavior Support Plans (BSP).
• Supervised active treatment and habilitation services to ensure quality care delivery.
• Oversaw 30 direct and non-direct care staff, including one house manager.
• Conducted performance evaluations for all direct and non-direct staff members.
• Monitored resident progress and assessed outcomes of Individual Program Plans (IPP).
• Provided quarterly reviews on resident progress in relation to IPP objectives.
• Facilitated staff training sessions to enhance care competencies.

• Recruited government and private organizations to sponsor blood drives in Prince George’s County.
• Educated community groups on Red Cross mission and objectives.
• Planned and scheduled all aspects of blood drives efficiently.
• Managed 325 government and community accounts effectively.
• Coordinated 30 to 40 blood drives monthly.
• Prepared blood drive sites per Food and Drug Administration regulations.
• Supervised teams of 6 phlebotomists at each event.
• Addressed customer service complaints during and after blood drives.