Rana McQuisten
Summary
Strong, self-motivating, and dependable leader. Very positive especially when fostering a great sense of teamwork. Skilled at providing teams with what ever they need by coaching and leading them with proper information that will allow them to drive for excellence. Have the knowledge of the financial aspect of business operation.
Overview
24
24
years of professional experience
Work History
Venue Manager
Desert Diamond Casino
01.2018 - Current
- Responsible for the overall direction of operations for all restaurants.
- Responsible for keeping all restaurants organized and clean.
- Responsible for all personnel actions as well as making schedules, recaps, and time sheets for employees on staff.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Ensures all operations are up to par of health and cleanliness standards.
- Conducts and reviews monthly inventory, then compile a report to give to senior managers and director.
- Maintains good communication with staff and superiors to ensure a positive professional environment.
General Manager
Arriba Mexican Grill
10.2000 - 01.2018
- Manage all aspects of food service operations for my location.
- Responsible for hiring, training, motivating, supervising, evaluating, doing the schedule and termination for employees.
- Oversaw inventory control ordering, food sanitation, and the quality control of food products.
- Maintained excellent customer service by stressing "the customer comes first" in all weekly and daily shift meetings.
- Developed an efficient and reliable "marketing program" that significantly increased sales and catering.
- Affectively reduced food waste costs.
- Followed all specifications and passed all health inspections.
Education
Bachelor of Accountancy - Accounting And Business Management
Republic of Lebanon
Beruit, Lebanon10.1991
Skills
- Certified for accounting by Lebanese government
- Guest Relations
- Health and safety compliance
- Customer Service Management
- Employee Development
- Schedule Management
- Effective Communication
- Multitasking Abilities
- Effective leader
- Adaptability
- Business Management
- Continuous Improvement
Accomplishments
- While working at Arriba Mexican Grill, was able to advance from manager to general manager only nine months after being hired.
- Once promoted, took over one of their establishments and was able to increase revenue by up to 12% and lowered food cost by over 6%.
- Achieved running huge events at the restaurants that allowed to increase sales.
- Named manager of the year due to customer satisfaction.
- Supervised teams of 4 supervisors and 150 staff members at various locations for the business.
- While working at Desert Diamond Casino, was able to advance higher in rank within a year after being hired.
- Achieved new restaurant's in the food court at the casino that were able to bring more revenue and business.
- Supervised a big team that was split between the food court and the steak house at the casino.
Languages
Arabic
Native or Bilingual
Timeline
Venue Manager
Desert Diamond Casino
01.2018 - Current
General Manager
Arriba Mexican Grill
10.2000 - 01.2018
Bachelor of Accountancy - Accounting And Business Management
Republic of Lebanon
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