Rana Samir Ibrahim
Anaheim,CA
Summary
Experienced senior administrative Manager. Skilled in budgeting, strategic planning, marketing, & team leading. Having 10+ years' experience in the insurance domain. Speaks 3 languages, English: Native Speaker, Arabic: Mother tongue, French: B1 Level
Overview
10
10
years of professional experience
19
19
years of post-secondary education
5
5
Certificates
3
3
Languages
Work History
Senior Project Manager
MedNet Global HealthCare Solutions LLC- Munich RE
Cairo, Cairo, Egypt
01.2020 - 01.2022
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
- Established monthly agenda for team members to perform periodical survey
- Applied retention plans with coordination of insurance companies, which compensated in regaining more than 40% of lost contracts.
Marketing Communications Supervisor
Access for Medical Services
Cairo, Cairo, Egypt
06.2019 - 12.2020
- Managed Public Relations and attended medical events.
- Managed corporate social media accounts.
- Business Development Strategies.
Account Manager
GlobeMed Egypt
Cairo, Cairo, Egypt
01.2016 - 01.2019
- Managed more than 100 accounts with co-operation of all parties (Insurance Companies - operations- and clients)
- Performed quarterly service level review meetings.
- Enhanced service Excellency by applying continuous improvement plans.
- Payment supervision.
Senior System Administrator
GlobeMed Egypt
Cairo, Cairo, Egypt
01.2014 - 01.2016
- Established workflow chart for addition and deletion requests (closed 50 endorsements daily)
- Risk Evaluation
- Policy Building.
- Completed reports detailing network and systems performance and downtime issues.
- Standardized job tasks and trained junior team members on industry best practices and standards.
Senior Customer Service Representative
HSBC
Cairo, Cairo, Egypt
06.2012 - 06.2013
- Sold bank's life insurance policies, and retirement plans
- Handled and closed complaints logged on CRM.
Customer Service Specialist
MetLife
Cairo, Cairo, Egypt
- Implemented applied monthly collection plan (10 confirmed appointments daily)
- Updated clients' existing data on data base
- Performed strong, agile retention plans for clients to meet current needs.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Provided primary customer support to internal and external customers
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Resolved concerns with products or services to help with retention and drive sales.
Education
BBA - Accounting, Business Administration & Insurance
Faculty of Commerce English Section - Cairo
Cairo, Egypt 01.2019 - 12.2020
High School Diploma -
Cairo University
Cairo, Egypt 01.2014 - 12.2019
Cairo, University
01.2012 - 12.2013
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01.2010 - 12.2012
Orouba International School
Cairo, Egypt 01.2004 - 12.2009
Skills
Cultural Awarenessundefined
Certification
Property and Casualty
Accomplishments
- Updated corporate profile, in both languages Arabic & English.
- Customized audio presentations for VIP Clients.
- Maintained relationships with insurance brokerages.
- Offered them tailored made programs, accordingly, the corporate was nominated to potential clients, which contributed to its expansion by more than 50% for the period between 2021- 2022.
Additional Information
Certificates and project's sample are available upon request.
Timeline
Senior Project Manager
MedNet Global HealthCare Solutions LLC- Munich RE
01.2020 - 01.2022
Marketing Communications Supervisor
Access for Medical Services
06.2019 - 12.2020
BBA - Accounting, Business Administration & Insurance
Faculty of Commerce English Section - Cairo
01.2019 - 12.2020
Account Manager
GlobeMed Egypt
01.2016 - 01.2019
Senior System Administrator
GlobeMed Egypt
01.2014 - 01.2016
High School Diploma -
Cairo University
01.2014 - 12.2019
Senior Customer Service Representative
HSBC
06.2012 - 06.2013
01.2012 - 12.2013
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01.2010 - 12.2012
Orouba International School
01.2004 - 12.2009
Customer Service Specialist
MetLife
Property and Casualty
B1 Level in French
Digital Marketing Diploma
Cisco Systems
Banking and Credit Cards
Licenses
- California Property & Casualty License.
Current Study:
- California Health and Life License.
Licenses
- California Property & Casualty License.
Current Study:
- California Health and Life License.
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