RaNae Morley
Midvale,UT
Summary
To fill a position with your organization that would utilize my skills and experience in customer service to benefit the company. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
The Bowen Group
2020.01 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed approximately 30 plus incoming calls per day
Customer Service Representative
Kay Jewlers
2015.01 - 2017.01
- Worked well in a team setting, providing support and guidance.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Responded to customer requests for products, services, and company information.
Education
LDS Business
Salt Lake City UtahSkills
- Over 18 years in Hotel / Condominium Industry
- 20 years Real Estate Residential Sales and Land, Short Sales
- 18 years' experience in the Timeshare Industry Top Sales, Top Listing, Top 3 producer of the Year
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
Professionaloverview
Project Management-1988-2007 MTA RESORTS: Completed all phases of multiple resort developments including ground transportation and reservations for both winter and summer clientele, Sold Various resorts in the Timeshare industry throughout the Midwest, Taught the owners and future owners how to maximize their weeks and utilize the RCI and Interval International programs, Compiled all marketing for the Midwest in the timeshare industry, worked directly with the HOA's, attended board meeting's, worked directly with many various properties on rentals of their week's, set up new contracts in the timeshare industry and maintained an 85% repeat and referral business Reservations and answered client questions with attention to quality and punctuality, sold various products_Served as administrative liaison with owners and clients. I resolved problems, sold whole ownership condominiums as well as all 52 weeks, toured prospective guests through the various properties.
Timeline
Customer Service Representative
The Bowen Group
2020.01 - Current
Customer Service Representative
Kay Jewlers
2015.01 - 2017.01
LDS Business
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