Ranae Boocher
Warsaw,IN
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
11.2022 - Current
- Prepared high-quality beverages following standardized recipes and customer preferences.
- Delivered exceptional customer service by actively engaging with customers and addressing inquiries.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Managed inventory levels, restocking supplies to support uninterrupted operations throughout shifts.
- Operated espresso machines and other equipment efficiently to ensure timely service during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Accurately and quickly handled money transactions with no error.
Sales Associate
Bath and Body Works, Limited Brands
11.2022 - 02.2023
- Delivered exceptional customer service, enhancing in-store experience and fostering brand loyalty.
- Assisted in inventory management, ensuring stock levels met demand and minimizing discrepancies.
- Collaborated with team members to maintain visual merchandising standards, driving product visibility and sales.
- Processed transactions efficiently, ensuring accuracy in cash handling and point-of-sale operations.
Pet Care Specialist
Petsmart
11.2020 - 03.2022
- Provided exceptional care for pets, ensuring their health and safety at all times.
- Developed and implemented personalized pet care plans to meet individual animal needs.
- Trained and mentored new team members on best practices in pet handling and care.
- Maintained accurate records of pet health, behavior, and treatment protocols.
- Enhanced customer satisfaction by offering tailored advice on pet nutrition.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Documented pet care activities, immunizations and treatments delivered.
- Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
Insurance Specialist
Cunningham Optical One
07.2011 - 03.2014
- Processed insurance claims efficiently, ensuring accuracy and compliance with company policies.
- Managed patient inquiries regarding coverage options and claims status, enhancing customer satisfaction.
- Collaborated with healthcare providers to verify insurance benefits and streamline claims submissions.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
Education
No Degree - Psychology
Ivy Tech Community College of Indiana
Warsaw, INHigh School Diploma -
Whitko High School
South Whitley, IN05-2008
Skills
- Customer service
- Cash handling
- Inventory management
- Record keeping
- Time management
- Friendly and outgoing
- Team player
- Exceptional customer service
- Professional demeanor
Certification
- Technical Certificate from Ivy Tech Community College
Timeline
Barista
Starbucks
11.2022 - Current
Sales Associate
Bath and Body Works, Limited Brands
11.2022 - 02.2023
Pet Care Specialist
Petsmart
11.2020 - 03.2022
Insurance Specialist
Cunningham Optical One
07.2011 - 03.2014
No Degree - Psychology
Ivy Tech Community College of Indiana
High School Diploma -
Whitko High School