Ranasia Lockhart
Fort Worth,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Revenue Cycle Specialist
Texas Health Resources
05.2025 - Current
- Ensured accurate billing with thorough audits of patient accounts and insurance claims.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Identified and resolved payment issues between patients and providers.
- Assisted patients in understanding complex billing statements, leading to increased trust between patients and healthcare providers.
- Optimized revenue cycle, implementing effective strategies for claims management and reimbursement.
Customer Service Agent
GAT
12.2024 - 04.2025
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Enhanced customer satisfaction by providing timely and accurate flight information.
Airlines Claims Specialist
Southwest Airlines
03.2022 - 12.2024
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Followed up with customers on unresolved issues.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
Flight Attendant
Psa Airlines
06.2021 - 01.2022
- Followed safety, passenger and supply pre-flight checklists.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Kept cabin neat, clean and professional in appearance.
- Directed junior team members in proper duties and company regulations.
- Restocked and organized food, beverage and passenger items inventory.
- Helped guests locate seats and stow luggage in appropriate locations.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Cleaned and serviced all areas of aircraft, including cabin, galleys and lavatories.
TECHNICAL SUPPORT
APPLE INC
01.2019 - 10.2021
- As an Apple Support advisor I was the customer first point of contact for support
- I manage to complete a 6 week rigorous training course to be completed
- I supported many of our popular products while being the friendly voice of Apple
- I used my expertise to build a rapport with the customer to resolve the issue in a timely manner.
TAX TECHNICIAN
FRANCHISE TAX BOARD
01.2018 - 01.2019
- I provided technical assistance in a contact center environment
- This included responding to telephone and written inquiries from a customer or their representatives
- I effectively communicated with others and conducted myself in a professional manner at all times
- I actively worked towards creating a strong team environment by doing weekly meetings , planning events and taking on the leadership role by becoming a lead when supervisors are off the floors.
SEASONAL CLERK
FRANCHISE TAX BOARD
01.2017 - 01.2018
- I open and extracted contents of incoming mail
- Lifted/moved loads averaging 5-45lbs
- Push carts weighting 45-135lbs , I moved and wheeled cages of mail over the building
- I also organized , sorted , filed, stapled and stamp ID number on documents while using a personal computer 6 hours of the day
OFFICE ASSISTANT
RICHMOND MORTGAGE
01.2015 - 01.2017
- I assisted loan officers and loan processors in reviewing loan files for missing document requirements, contacted customers to obtain documents, faxed , sent through court and emailed loan files to financial institutions
- I archived completed loan files and worked with escrow offices to meet loan filing deadlines
- I also opened and reviewed incoming mail, set appointments and scheduled meeting for senior management.
Skills
- Problem-Solving
- Verbal and Written Communication
- Data Entry
- First Aid and CPR
- Team Leadership
- Task Prioritization
- Data Gathering
- De-escalation Techniques
- Adaptive Team Player
- Computer Skills
- People Skills
- Microsoft Office
- Microsoft outlook
Accomplishments
- Education
- Hiram W Johnson - 2014
Timeline
Revenue Cycle Specialist
Texas Health Resources
05.2025 - Current
Customer Service Agent
GAT
12.2024 - 04.2025
Airlines Claims Specialist
Southwest Airlines
03.2022 - 12.2024
Flight Attendant
Psa Airlines
06.2021 - 01.2022
TECHNICAL SUPPORT
APPLE INC
01.2019 - 10.2021
TAX TECHNICIAN
FRANCHISE TAX BOARD
01.2018 - 01.2019
SEASONAL CLERK
FRANCHISE TAX BOARD
01.2017 - 01.2018
OFFICE ASSISTANT
RICHMOND MORTGAGE
01.2015 - 01.2017
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