Randa Robinson
Texarkana,TX
Summary
Reliable and upbeat professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
Sales Development Representative
Vertical Alliance Group
04.2022 - 12.2023
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Boosted overall sales revenue by identifying upselling opportunities within existing accounts and suggesting additional products or services of value.
- Developed and maintained positive relationships with key decision-makers and influencers.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
Mobile Expert
T-Mobile
03.2021 - 04.2022
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
Mobile Sales Associate
Best Buy
07.2017 - 03.2021
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Delivered exceptional customer service, going above and beyond to assist clients in finding the perfect mobile solution for their needs.
- Handled complex customer inquiries and resolved issues promptly, minimizing negative impact on store reputation.
- Collaborated with team members to create a positive work environment, resulting in higher productivity and job satisfaction.
- Promoted brand awareness by actively participating in local community events as a representative of the company.
- Developed strong rapport with clients, fostering long-term relationships that led to regular referrals and new business opportunities.
- Streamlined inventory management to maintain accurate stock levels, reducing instances of stockouts or overstocking.
Sales Floor Associate, Electronics
Walmart
08.2015 - 07.2017
- Assisted customers with troubleshooting issues, offering prompt solutions that met their needs.
- Collaborated with fellow associates during peak hours to ensure adequate staffing levels for optimal service efficiency.
- Supported store promotions by creating attractive displays that showcased featured products and specials.
- Provided comprehensive after-sales support, fostering positive relationships with customers for repeat business opportunities.
- Stayed current on industry trends and latest technologies to better serve customers'' evolving needs.
- Increased customer satisfaction by providing knowledgeable assistance and recommendations on electronic products.
Education
High School Diploma -
Ashdown High School
Ashdown, AR05.2014
Skills
- Cold-calling
- Goal-oriented mindset
- Customer Relationship Building
- Lead Qualification
- Objection handling
- Leads Prospecting
- Email outreach
- Strategic Thinking
- CRM Tracking
- Data Entry
- Attention to Detail
- Real-time communication features
Timeline
Sales Development Representative
Vertical Alliance Group
04.2022 - 12.2023
Mobile Expert
T-Mobile
03.2021 - 04.2022
Mobile Sales Associate
Best Buy
07.2017 - 03.2021
Sales Floor Associate, Electronics
Walmart
08.2015 - 07.2017
High School Diploma -
Ashdown High School
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