Randa Travis
Biloxi,MS
Summary
Dedicated food service professional with 16 years of experience in delivering exceptional customer service. Proven ability to maintain dining area cleanliness and train new staff to enhance service quality.
Overview
21
21
years of professional experience
Work History
Cashier Team Lead
Walmart
Biloxi, Mississippi
07.2018 - 11.2025
- Supervised cashier team to ensure efficient customer service.
- Trained new cashiers on store policies and procedures.
- Managed daily cash register operations and reconciled cash drawers.
- Assisted customers with inquiries and resolved issues promptly.
- Implemented new processes to improve transaction speed and accuracy.
- Collaborated with management to enhance overall store performance.
- Monitored checkout area for compliance with safety standards.
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Ensured compliance with all safety regulations while performing tasks.
Cashier/Pharmacy Technician
CVS
Biloxi, Mississippi
06.2016 - 08.2024
- Processed customer transactions efficiently at a leading pharmacy retailer.
- Maintained clean and organized checkout area for optimal customer experience.
- Assisted customers with product inquiries and recommendations.
- Handled cash, credit, and digital payments accurately during shifts.
- Balanced cash register to ensure accurate end-of-day totals.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Food Server
VA Hospital
Biloxi, Mississippi
09.2017 - 09.2020
- Served meals to veterans in a timely and courteous manner.
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure accurate meal orders.
- Followed safety and sanitation guidelines during food preparation.
- Trained new staff on service procedures and customer interactions.
- Managed dietary restrictions and preferences of patients effectively.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Performed opening and closing duties such as counting money in register drawers or restocking supplies.
- Took orders from customers accurately and delivered to kitchen staff promptly.
Server
Millers seawall grill
Galveston, Texas
05.2005 - 05.2016
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Managed dining area cleanliness and ensured an inviting atmosphere for guests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted customers with menu selections and provided recommendations based on preferences.
- Processed customer orders accurately using point-of-sale systems for efficient transactions.
- Trained new servers on restaurant procedures and customer service standards.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Maintained inventory of supplies and communicated needs to management effectively.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
High School Diploma -
Long Beach High School
Long Beach, MS05-2005
Skills
- Menu knowledge
- Point-of-sale operations
- Food safety compliance
- Dietary management
- Service training
- Customer relationship management
Timeline
Cashier Team Lead
Walmart
07.2018 - 11.2025
Food Server
VA Hospital
09.2017 - 09.2020
Cashier/Pharmacy Technician
CVS
06.2016 - 08.2024
Server
Millers seawall grill
05.2005 - 05.2016
High School Diploma -
Long Beach High School