Randal Aldrdige
Stockton
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
30
30
years of professional experience
Work History
GM/GSM
Salt Lake Valley CDJ & R
Salt Lake City
10.2014 - Current
- Responsible for day-to-day operations of the dealership.
- Managed team performance and provided ongoing staff training.
- Oversaw inventory management and procurement processes for parts and vehicles.
- Developed marketing strategies to enhance customer engagement and sales.
- Ensured compliance with industry regulations and company policies.
- Fostered a positive workplace culture through effective communication and support.
- Analyzed market trends to inform business decisions and strategic planning.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
General Sales Manager
Larry H. Miller CDJ & R
Provo
01.2014 - 09.2014
- Responsible for day-to-day operations of the dealership.
Desk Manager & Team Manager General Sales Manager
Menlove Toyota
Bountiful
01.2006 - 12.2013
- Day-to-day operation of the Sales Department, Tracking all sales activities and forecast to hit goals.
- Desking deals.
- Took sales gross from $800k/Month average to a 24 straight month average of $950k.
- I averaged $2400 per desk deal.
- Training Management and Sales staff daily, staff scheduling, BDC training, CSI, ordering inventory and daily interfacing with factory reps.
General Manager/GSM
Utah Auto Collection/Henry Day Ford
Salt Lake City
01.1999 - 12.2005
- Took the worst store in CSI to the 2nd best scores out of 9 stores in the group.
- Blue Oval certified.
- Hiring, training & customer satisfaction.
- Took the store from selling an average of 70 units/month to 120 units/month.
Desk Manager
Henry Day Ford
Salt Lake City
01.1996 - 12.1999
- Finance Manager with a per car average of 2500.00
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Managed inventory levels, ensuring timely restocking of parts and supplies.
- Coordinated schedules for staff, optimizing coverage during peak hours.
- Trained new employees on operational procedures and customer service standards.
- Resolved customer inquiries, providing timely and effective solutions.
- Sales person for 18 months with a 16 car average.
- Excellent CSI and customer retention.
Education
High School Diploma -
Victor Valley Sr. High School
Victorville, CABachelor Degree - Sociology
University of Utah
Salt Lake City, UTSkills
- ADP
- Arkona
- CUDL
- Dealer Track
- Dealersocket
- EContracting
- ELeads
- Finance Menu's
- Higher Gear
- Market Scan
- M-Desking
- Reynolds & Reynolds
- CRM
- Salesmaker
- V-Auto
- Inventory management
- Regulatory compliance
- Marketing strategy
- Data analysis
- Customer relationship management
- Team leadership
- Sales training
- Performance evaluation
- Conflict resolution
- Effective communication
- Employee development
- Staffing
- Multimillion-dollar P&L management
- Analytical skills
References
References are available upon request.
Timeline
GM/GSM
Salt Lake Valley CDJ & R
10.2014 - Current
General Sales Manager
Larry H. Miller CDJ & R
01.2014 - 09.2014
Desk Manager & Team Manager General Sales Manager
Menlove Toyota
01.2006 - 12.2013
General Manager/GSM
Utah Auto Collection/Henry Day Ford
01.1999 - 12.2005
Desk Manager
Henry Day Ford
01.1996 - 12.1999
High School Diploma -
Victor Valley Sr. High School
Bachelor Degree - Sociology
University of Utah