Randal Barbee
Denver,CO
Summary
Dynamic Service Advisor with proven expertise in enhancing customer experiences and driving service efficiency. Skilled in communication, problem-solving, and vehicle assessment, consistently fostering trust and loyalty among clients.
Overview
10
10
years of professional experience
Work History
Service Advisor
Mercedes-Benz of Westminster
Westminster, CO
02.2024 - 01.2026
- Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
- Assisted in the preparation of service estimates and repair orders to enhance workflow efficiency.
- Maintained accurate records of vehicle services and customer interactions using dealership systems.
Service Advisor
Shottenkirk Ford
Granbury, TX
01.2023 - 01.2024
- Educated customers on vehicle maintenance needs, promoting service plans to enhance retention.
- Collaborated with technicians to facilitate timely repairs and improve overall service satisfaction.
- Implemented feedback mechanisms to gather insights for continuous improvement in customer experience.
- Trained new team members on service processes, enhancing team performance and knowledge sharing.
Service Advisor
Frank Kent Cadillac
Fort Worth, TX
10.2019 - 01.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Technician
Classic BMW
Plano, TX
01.2016 - 10.2019
- Performed diagnostic tests on vehicles to identify and resolve mechanical issues.
- Executed routine maintenance tasks, ensuring vehicle safety and reliability.
- Collaborated with service advisors to communicate repair needs and timelines.
- Mentored junior technicians in best practices for vehicle repair procedures.
Education
Associate of Applied Science - Automotive And Diesel Technology
Lincoln College of Technology
Grand Prairie, TXSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
Accomplishments
Converted customer inquires into sales opportunities by explaining vehicle needs clearly. Achieved a 95% (CSI) rating or higher for the last 24 months. Proficient service advisor with over a decade of experience with various dealerships. Strategic thinker committed to delivering measurable results, thriving in high volume stores, and poised to drive brand success through innovative strategies.
Timeline
Service Advisor
Mercedes-Benz of Westminster
02.2024 - 01.2026
Service Advisor
Shottenkirk Ford
01.2023 - 01.2024
Service Advisor
Frank Kent Cadillac
10.2019 - 01.2023
Technician
Classic BMW
01.2016 - 10.2019
Associate of Applied Science - Automotive And Diesel Technology
Lincoln College of Technology