Randal Kadach
Charlestown,USA
Summary
Over 20 years of experience in insurance claims management and 16 years in auto body shop operations. Expertise in vehicle repair processes, construction, and mechanical systems, with a strong focus on high-volume claims handling during catastrophic events. Proven ability to maintain estimate accuracy and customer satisfaction while managing Progressive's direct repair program in Kentucky and West Virginia. Demonstrated success in mentoring claims representatives and negotiating effectively with body shops to enhance repair cycle times and compliance with company processes.
Overview
39
39
years of professional experience
Work History
SR Multiline Rep, NCRT
Progressive
Louisville, KY
04.2013 - Current
- Complete damage estimates on Autos, Motorcycles, RVs, Boats, Manufactured Homes & Commercial Vehicles
- Settled total loss claims by evaluating vehicle damages and determining appropriate compensation.
- Work with Shops and contractors to reach agreed prices for repairs
- Maintained claims diaries to ensure timely progress tracking and updates on each case.
- Collaborated with other SMLRs regularly to provide guidance on estimate and process inquiries.
- Mentored other Senior Multiline Representatives
- Assist with Fixed PD inbound subrogation claims
- Travel anywhere in the United States with 24hr notice
PD Specialist
Progressive
Louisville, KY
07.2009 - 04.2013
- Collaborate with field reps for all products
- Complete Ride a Longs with field reps to help improve their estimate skills, shop negotiations and efficiency
- Review estimates for authority
- Provide total loss authority
- Dispatch and collaborate with Special Lines reps
- Participate in Auto and Special Lines Team Reviews
- Complete QA of PDQA
- Assisted with Auto refresher training for Special Lines reps
- Point of contact for KY, TN, WV AND NC for Property Damage related questions
- Manage Shop Relations for KY
Network Account Manager for KY & WV
Progressive
Louisville, KY
10.2005 - 07.2009
- Create and email weekly and monthly shop key measure reports.
- Facilitated changes to Network shop listings to enhance operational efficiency.
- Supported Network Managers and Team leaders by addressing shop performance and management needs, ensuring alignment with operational goals.
- Organized Network Diagnostics to assess performance and identify areas for improvement.
- Contributed to State diagnostics in KY, WV, MD, and DE for performance assessment.
- Participated in Special Lines diagnostics for NMATL and MATL zone
- Led PDQA Calibration for leaders, providing feedback to Team leaders and Managers
- Participated in quarterly meetings with leaders from all zones to create exercises to enter into the Calibration DB
- Managed salvage transition to the National Salvage Unit for KY & WV, continued to act as liaison for National Salvage Unit, placed min bids and approved bids. Obtain special bids. Manage Salvage vendors
- Coordinate and run Salvage diagnostics
- Assisted with Post PD training for new hires in KY and WV
- Coordinated PD Calibration events
- Assisted with MRR training for PCS 2.0 rollout
Network Team leader, Modesto and Fresno offices.
Progressive
Modesto, CA
10.2004 - 10.2005
- Managed 4 Network reps and 10 shops.
- Performance managed poor performing shops
- Delivered monthly results
- Interviewed and added new shops.
- During this time period CA rotated PCS reps into the network role for 3 - 9 months to get PD2 certified. It was my job to train each new rep on Network process and increase their estimating skills quickly. I would get a new rep every 4 - 6 weeks.
Network Rep
Progressive
Modesto, CA
04.2004 - 10.2004
- Worked remotely from home for the first few months, prior to the office opening. Rolled out new estimating guidelines, delivered monthly key measures and performance managed 5 shops.
- Interviewed and added 2 shops to the Network
Network Rep
Progressive
San Jose, CA
02.2002 - 04.2004
- Hired in as a Network Rep, started handling 3 Network shops, helped start the drivable process for the San Jose Branch.
- Participated in the first Drivable Network DX for the San Francisco Bay Area region.
- Helped identify and train new Network Shops
OWNER
D & R Distributing
San Juan Bautista, CA
01.2001 - 12.2001
- Distributed automotive supplies to Auto Body and Mechanic Shops.
MANAGER
Blossom Hill Auto Body
San Jose, CA
06.1987 - 01.2001
- Transitioned to estimator role in 1993, advancing to shop manager in 1996, overseeing operations and team performance.
- Progressed from entry level employee to manager, demonstrating commitment and adaptability.
- Gained comprehensive knowledge of vehicle repairs, including prep work, painting, and body and frame work, enhancing technical expertise.
Education
San Jose State University -
San Jose State University
01-1991
High School -
Gunderson High School
San Jose, CA01-1989
Skills
- Damage estimation
- Autobody repair knowledge
- Quality assurance processes
- Performance metrics analysis
- Performance tracking
- Problem solving
- Negotiation techniques
- Effective communication
- Team mentorship
- Conflict resolution
- Time management
Training
- Claims Train the Trainer
- Leadership 2.0 Workshop MidAtlantic
- Level 1 Injury
- Low Impact
- Network: Leader Referral
- State Legal L1
- Advanced Boat
- Boat
- Essential Facilitation
- Excel 2003 Level 1
- Excel 2003 Level 2/3
- Fire and Theft Investigations
- Fraud Awareness - Blended
- Getting Things Done
- MRR Train the Trainer- for PCS 2.0
- Motorcycle
- Motorcycle File Ownership
- Network Supervisor Training
- PD 3 Adv. Estimatics
- Presenting For Action
- Recreation Vehicle
- Taking the High Road-Managers
- Targeted Selection (Claims)
- Team Leader 1-Claims (TLD1)
- Team Leader 2 - Claims (TLD2)
- Writing for Action
- BMW Aluminum Frame Replacement
- Toyota Refinishing
- Toyota Electrical Diagnosis and Repair
- Sherwin Williams Shop Design and Efficiency
- I-CAR
- ASE Certification
- Chief Frame Diagnostics
- Commercial Vehicles PD1
- Manufactured Homes
Current State Licenses
- CT Adjuster and Appraiser
- DE Adjuster and Appraiser
- FL Adjuster - DHS
- GA Registration - Auto
- KY Adjuster
- LA Adjuster
- NC Adjuster
- NH Adjuster
- NM Adjuster
- OK Adjuster
- PA Appraiser
- RI Adjuster
- SC Adjuster and Appraiser
- TX Adjuster
- VT Adjuster and Appraiser
- WV Adjuster
- WY Adjuster
Timeline
SR Multiline Rep, NCRT
Progressive
04.2013 - Current
PD Specialist
Progressive
07.2009 - 04.2013
Network Account Manager for KY & WV
Progressive
10.2005 - 07.2009
Network Team leader, Modesto and Fresno offices.
Progressive
10.2004 - 10.2005
Network Rep
Progressive
04.2004 - 10.2004
Network Rep
Progressive
02.2002 - 04.2004
OWNER
D & R Distributing
01.2001 - 12.2001
MANAGER
Blossom Hill Auto Body
06.1987 - 01.2001
San Jose State University -
San Jose State University
High School -
Gunderson High School