Summary
Overview
Work History
Education
Skills
Timeline
Generic

RANDAL SHIKWANA

Macomb

Summary

Bilingual Sales and Leasing Consultant with a strong customer base and a passion for serving diverse communities. Proven ability to exceed sales goals through effective use of CRM tools, objection handling, and customer-focused solutions. Dependable, efficient, and highly adaptable with excellent communication skills. Tech-savvy and experienced in using social media for marketing and lead generation. Committed to delivering outstanding customer satisfaction and building lasting client relationships.

Overview

6
6
years of professional experience

Work History

Sales & Leasing Consultant

Matick Toyota
06.2021 - Current
  • Guide customers through financing or leasing options, prepare sales or lease agreements, and ensure compliance with dealership policies and manufacturer guidelines.
  • Greet potential customers, assess their vehicle needs and preferences, and recommend suitable Toyota models that align with their budget and lifestyle.
  • Explain vehicle features, performance, and technology; conduct test drives to showcase vehicle capabilities and answer customer questions.
  • Maintain contact with prospects and past customers to encourage repeat business, handle post-sale follow-ups, and ensure high levels of customer satisfaction.


Crew Member

Tim Hortons
11.2019 - 06.2021
  • Operate the cash register or POS system, process payments accurately, and manage cash or card transactions responsibly.
  • Prepare coffee, beverages, and food items according to Tim Hortons standards for quality, presentation, and cleanliness.
  • Keep workstations, dining areas, and equipment clean and sanitized to meet health and safety regulations.
  • Greet customers warmly, take accurate orders, and ensure a friendly and efficient service experience at the counter or drive-thru.

Education

High School Diploma -

Dakota High School
Macomb, MI
06-2021

Skills

  • CRM and Technology Use- Proficient with dealership software, CRM tools, and digital platforms to manage leads, follow-ups, and documentation
  • Communication Skills – Clear, persuasive verbal and written communication, especially when explaining complex information like warranties or financing
  • Product Knowledge – Deep understanding of vehicle models, features, financing options, and leasing terms to educate and inform buyers
  • Language Skills- Proficient in Aramaic

Timeline

Sales & Leasing Consultant

Matick Toyota
06.2021 - Current

Crew Member

Tim Hortons
11.2019 - 06.2021

High School Diploma -

Dakota High School

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RANDAL SHIKWANA