Randall Bazley
Houston
Summary
Dynamic onboarding specialist with expertise in relationship building, corporate communication, and project management. Proven track record in enhancing client engagement and satisfaction through effective onboarding processes.
Overview
5
5
years of professional experience
Work History
Onboarding Specialist
International SOS
Houston, TX
01.2026 - Current
- Manage end-to-end onboarding for new corporate clients
- Deliver onboarding presentations, webinars, or training sessions
- Provide product education and best-practice guidance
- Act as the primary point of contact during onboarding
- Coordinate account setup, documentation, and service activation
- Guide clients through products, membership benefits, and support channels
- Ensure compliance with contractual and regulatory requirements
- Develop onboarding plans, timelines, and milestones
- Work cross-functionally with medical, security, operations, and account teams
- Track onboarding progress and resolve implementation issues
- Build strong client relationships to support retention and satisfaction
- Identify opportunities for service expansion or improvement
- Gather feedback to enhance onboarding processes
Client Delivery Specialist
International SOS
Blue Bell, PA
01.2024 - 01.2026
- Act as a primary operational contact for assigned accounts
- Maintain strong client relationships and support satisfaction and retention
- Conduct regular service reviews and performance discussions
- Identify opportunities to enhance client engagement or service usage
- Collaborate with medical teams, security specialists, operations centers, and account managers
- Facilitate communication between clients and internal stakeholders
- Coordinate day-to-day delivery of medical, travel risk, and security assistance services
- Ensure services meet contractual obligations and service-level agreements (SLAs)
- Monitor cases, requests, and client activities to maintain quality and responsiveness
- Escalate and resolve service issues or operational challenges
- Support implementation of new programs or service enhancements
International Operations Coordinator
International SOS
Trevose, PA
11.2020 - 01.2024
- Coordinate international assistance cases including medical referrals, evacuations, travel disruptions, and security incidents
- Act as a central point of contact between clients, providers, and internal operations centers
- Ensure timely updates and accurate documentation for ongoing cases
- Escalate complex or high-risk situations appropriately
- Arrange international travel, ground transport, accommodation, and provider services
- Coordinate with hospitals, clinics, and security vendors globally
- Support emergency response and crisis management operations
- Monitor case progress to ensure service quality and continuity
- Liaise with medical teams, security specialists, and regional operations centers
- Provide clear case updates to clients, partners, and internal stakeholders
- Maintain culturally sensitive and professional communication across regions
Education
Master of Science - Corporate Communication
Pennsylvania Western University
California05-2024
Bachelor of Science - Marketing
West Chester University of Pennsylvania
West Chester12-2018
Skills
- Training and mentoring
- Relationship building
- Corporate communication
- Public relations
- Project management
- Microsoft office
- Organizational development
- Time management
Timeline
Onboarding Specialist
International SOS
01.2026 - Current
Client Delivery Specialist
International SOS
01.2024 - 01.2026
International Operations Coordinator
International SOS
11.2020 - 01.2024
Master of Science - Corporate Communication
Pennsylvania Western University
Bachelor of Science - Marketing
West Chester University of Pennsylvania