Randall Cusick
Product Management
Saint Joseph,MO
Summary
Dynamic product management leader with a proven track record at Hillyard Inc., driving product launches and implementing PIM systems. Expert in vendor negotiation and market analysis, achieving millions in profit through innovative product categories. Adept at cross-functional collaboration and team leadership, delivering impactful strategies that enhance operational efficiency.
Overview
29
29
years of professional experience
Work History
Director of Product Management
Hillyard Inc.
St. Joseph
2022.03 - 2025.05
- Led a team of Product Managers overseeing both manufactured and non-manufactured products.
- Implemented a new Product Information Management (PIM) system.
- Negotiated vendor contracts to achieve significant cost reductions.
- Managed full life cycle of the product development process from concept to launch.
Senior Product Manager
Hillyard Inc.
St. Joseph
2018.06 - 2022.03
- Managed multiple product lines, conducting VOC research to identify market gaps, and guide product development.
- Collaborated with R&D, Sales, and Engineering to develop differentiated products, and deliver impactful go-to-market strategies.
- Traveled extensively to educate customers on products, gather feedback, and support field sales efforts.
- Introduced new categories, including Cleaning Equipment and Laundry/Warewash, adding millions in profits.
Product Manager
Hillyard Inc.
St. Joseph
2006.10 - 2018.06
- Managed multiple product lines of Hillyard-manufactured items.
- Conducted market research.
- Worked with Sales and Customers directly to obtain feedback, and understand needs.
- Partnered with R&D on product development.
- Supported sales with product education and go-to-market strategies.
- Achieved LEED Accredited Professional status.
- Worked on the Missouri committee for green cleaning recommendations for K-12 green cleaning.
- Worked with sales and distribution on value-added services to enhance customer retention.
- Developed and implemented proprietary soap system, generating millions in additional sales and profits.
- Conducted on-site education for customers about products and processes, focusing on green cleaning
Director of Operations
Benedictine College
Atchison
2001.12 - 2006.10
- Directed Maintenance, Housekeeping, Grounds Crew, and Security departments.
- Managed campus operations during a period of significant growth.
- Key Achievement: Led major renovations and the construction of a new dormitory while enrollment doubled.
Operations Manager
Hillyard NWMO
St. Joseph
1995.12 - 2001.12
- Directed business operations including inventory control, order processing, and shipping.
- Key Achievement: Successfully opened a new warehouse and expanded distribution territories.
Education
M.B.A. - Business Administration
12.2001
B.S. - Marketing and Management
01.1996
Skills
- Product lifecycle management
- Strategic operations
- Vendor negotiation
- Team leadership
- Facility management
- Market research and analysis
- Cost reduction strategies
- Product launches
- PIM systems
- E-commerce
- Cross-functional collaboration
- Microsoft Suite, Excel, PowerPoint, Power BI
- Project management
References
References available upon request.
Timeline
Director of Product Management - Hillyard Inc.
2022.03 - 2025.05
Senior Product Manager - Hillyard Inc.
2018.06 - 2022.03
Product Manager - Hillyard Inc.
2006.10 - 2018.06
Director of Operations - Benedictine College
2001.12 - 2006.10
Operations Manager - Hillyard NWMO
1995.12 - 2001.12
Benedictine College - M.B.A., Business Administration
Missouri Western State University - B.S., Marketing and Management