Summary
Overview
Work History
Education
Skills
References
Timeline

Randall Cusick

Product Management
Saint Joseph,MO

Summary

Dynamic product management leader with a proven track record at Hillyard Inc., driving product launches and implementing PIM systems. Expert in vendor negotiation and market analysis, achieving millions in profit through innovative product categories. Adept at cross-functional collaboration and team leadership, delivering impactful strategies that enhance operational efficiency.

Overview

29
29
years of professional experience

Work History

Director of Product Management

Hillyard Inc.
St. Joseph
03.2022 - 05.2025
  • Led a team of Product Managers overseeing both manufactured and non-manufactured products.
  • Implemented a new Product Information Management (PIM) system.
  • Negotiated vendor contracts to achieve significant cost reductions.
  • Managed full life cycle of the product development process from concept to launch.

Senior Product Manager

Hillyard Inc.
St. Joseph
06.2018 - 03.2022
  • Managed multiple product lines, conducting VOC research to identify market gaps, and guide product development.
  • Collaborated with R&D, Sales, and Engineering to develop differentiated products, and deliver impactful go-to-market strategies.
  • Traveled extensively to educate customers on products, gather feedback, and support field sales efforts.
  • Introduced new categories, including Cleaning Equipment and Laundry/Warewash, adding millions in profits.

Product Manager

Hillyard Inc.
St. Joseph
10.2006 - 06.2018
  • Managed multiple product lines of Hillyard-manufactured items.
  • Conducted market research.
  • Worked with Sales and Customers directly to obtain feedback, and understand needs.
  • Partnered with R&D on product development.
  • Supported sales with product education and go-to-market strategies.
  • Achieved LEED Accredited Professional status.
  • Worked on the Missouri committee for green cleaning recommendations for K-12 green cleaning.
  • Worked with sales and distribution on value-added services to enhance customer retention.
  • Developed and implemented proprietary soap system, generating millions in additional sales and profits.
  • Conducted on-site education for customers about products and processes, focusing on green cleaning

Director of Operations

Benedictine College
Atchison
12.2001 - 10.2006
  • Directed Maintenance, Housekeeping, Grounds Crew, and Security departments.
  • Managed campus operations during a period of significant growth.
  • Key Achievement: Led major renovations and the construction of a new dormitory while enrollment doubled.

Operations Manager

Hillyard NWMO
St. Joseph
12.1995 - 12.2001
  • Directed business operations including inventory control, order processing, and shipping.
  • Key Achievement: Successfully opened a new warehouse and expanded distribution territories.

Education

M.B.A. - Business Administration

Benedictine College, Atchison, KS
12.2001

B.S. - Marketing and Management

Missouri Western State University, St. Joseph, MO
01.1996

Skills

  • Product lifecycle management
  • Strategic operations
  • Vendor negotiation
  • Team leadership
  • Facility management
  • Market research and analysis
  • Cost reduction strategies
  • Product launches
  • PIM systems
  • E-commerce
  • Cross-functional collaboration
  • Microsoft Suite, Excel, PowerPoint, Power BI
  • Project management

References

References available upon request.

Timeline

Director of Product Management - Hillyard Inc.
03.2022 - 05.2025
Senior Product Manager - Hillyard Inc.
06.2018 - 03.2022
Product Manager - Hillyard Inc.
10.2006 - 06.2018
Director of Operations - Benedictine College
12.2001 - 10.2006
Operations Manager - Hillyard NWMO
12.1995 - 12.2001
Benedictine College - M.B.A., Business Administration
Missouri Western State University - B.S., Marketing and Management

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Randall CusickProduct Management