Summary
Overview
Work History
Education
Skills
Timeline
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Randall Galloway Jr

Colorado Springs,CO

Summary

Results-driven Computer Science professional with good technical skills, firm grasp of business needs and understanding of user requirements gathering. Assesses risks, troubleshoots problems and conducts tests. Excellent communication and planning abilities.

Overview

12
12
years of professional experience

Work History

Field Technician II

CompuCom
11.2022 - Current
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.

Field Infrastructure Technician

Novation Enterprises
08.2017 - 05.2018
  • Defined strategic objectives to identify requirements and outcomes.
  • Supported IT operations for corporate headquarters and nationwide locations.
  • Analyzed and maintained system and application performance.
  • Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
  • Diagnosed and resolved hardware and software issues.

Aviation Ordnanceman

U.S. Navy Active Duty
06.2012 - 06.2017
  • Worked closely with crew members in intense, quickly changing and dangerous environments.
  • Maintained operations for aviation ordnance shops, armories and storage facilities.
  • Inspected, assembled and tested aviation ammunition.
  • Received, inspected, packaged, stored, handled and processed weapon shipments.
  • Set up and operated precision test equipment for alignment, troubleshooting and testing of electrical equipment and systems.

Education

Bachelor of Science - Computer Science

Colorado Technical University
Colorado Springs, CO
05.2022

Skills

  • Technical Acumen
  • Project Lifecycle
  • Hardware Development
  • System Engineering
  • Risk Assessments
  • Testing Procedures
  • Concept Development
  • Report Generation

Timeline

Field Technician II

CompuCom
11.2022 - Current

Field Infrastructure Technician

Novation Enterprises
08.2017 - 05.2018

Aviation Ordnanceman

U.S. Navy Active Duty
06.2012 - 06.2017

Bachelor of Science - Computer Science

Colorado Technical University

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Randall Galloway Jr