Randall Gray
New Braunfels,TX
Summary
With a proven track record at CG&S Design–Build, I excel in project management and customer relations, driving projects to completion while ensuring high client satisfaction. My leadership in small business operations and construction management showcases a blend of strategic planning and interpersonal skills, achieving significant business growth and team performance enhancements.
Overview
30
30
years of professional experience
Work History
Owner
Self Employed Services
01.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Construction Manager
CG&S Design–Build
Austin, TX
06.2005 - 12.2022
- Supervised team of 12 construction workers to maintain productivity and quality of work.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Identified and resolved construction issues promptly to prevent delays.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
- Implemented safety protocols for reduced workplace injuries, conducting regular site inspections and safety meetings.
- Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
- Developed strong relationships with subcontractors, leading to efficient collaboration on complex construction projects.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Surveyed sites to determine material needs and accurately manage inventories and budgets.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Coordinated permit acquisition and ensured compliance with all regulatory requirements throughout each stage of construction.
- Mentored junior staff members in various aspects of construction management, fostering professional growth within the team.
- Contributed innovative ideas during design phase discussions that led to cost-effective solutions while maintaining desired aesthetic appeal.
- Maintained strong lines of communication with all stakeholders involved in the project, ensuring transparency and collaboration towards shared goals.
- Reviewed architectural designs and provided valuable feedback for improving functionality or reducing costs without sacrificing quality.
- Conducted thorough risk assessments to identify potential hazards early in the planning stages, mitigating delays or complications.
- Enhanced team performance through comprehensive training programs targeting skill development and knowledge sharing.
- Improved project efficiency by streamlining communication between architects, engineers, and subcontractors.
- Resolved conflicts among project teams and stakeholders, maintaining focus on collaborative problem-solving.
- Conducted comprehensive site inspections to ensure adherence to architectural plans and building codes.
- Implemented sustainable building practices, enhancing environmental impact of construction projects.
- Adapted project plans in response to unexpected challenges, maintaining project momentum and minimizing delays.
- Drove completion of projects ahead of schedule, maintaining high standards of workmanship and client satisfaction.
- Enhanced team performance with targeted training programs, elevating skill levels across board.
- Utilized advanced project management software to track progress and streamline communication among stakeholders.
- Conducted regular safety audits and training sessions, reinforcing culture of safety first on job site.
- Led cross-functional teams to ensure compliance with all safety regulations, significantly reducing workplace incidents.
- Coordinated with architects and engineers to troubleshoot design challenges, ensuring projects met all specifications.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Monitored construction sites for compliance with safety regulations and adherence to standards.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Analyzed and evaluated construction bids to select most cost-effective contractors.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Negotiated labor contracts with general contractors and subcontractors.
- Collaborated with structural engineers to evaluate structural integrity of projects.
Lead Carpenter
Gary Chambers
Wimberley, TX
02.1995 - 11.2022
- Completed installations of building structures, trim, flooring, and cabinetry.
- Led garages, residential homes, and addition projects to completion.
- Conducted thorough final inspections of completed projects to assure adherence to specifications and industry standards.
- Enhanced team productivity by implementing efficient project management strategies and prioritizing tasks.
- Optimized workflow by assigning tasks based on individual skills, ultimately enhancing overall team performance.
- Earned a reputation for exceptional craftsmanship by consistently exceeding client expectations in both design and functionality aspects of projects.
- Contributed significantly towards the company''s growth through diligent work ethic coupled with an unwavering commitment towards excellence.
- Resolved issues as they arose during projects, utilizing critical thinking skills and effective problem-solving techniques for quick resolutions.
- Increased client satisfaction through consistent delivery of high-quality workmanship and attention to detail.
- Maintained clean work sites, minimizing disruptions to surrounding areas during construction projects.
- Mentored junior carpenters, providing guidance on best practices and improving their skill sets.
- Delivered custom-built solutions tailored to client needs by leveraging advanced carpentry skills in various construction techniques.
Education
History - Religious Studies
Concordia University
Austin, TXMcCallum High School
Austin, TX05.1992
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Project estimating
- Team oversight
- Financial management
- Negotiation
- Bidding processes
- Budget development
- Regulatory compliance
- Labor relations
- Quality management systems
- Attention to detail
- Customer service
- Decision-making
- Team leadership
- Customer service management
- Effective leader
- Scheduling
- Quality assurance
- Business leadership
- Purchasing and planning
- Schedule management
- Budget control
- Delegating work
- Employee motivation
Timeline
Owner
Self Employed Services
01.2023 - Current
Construction Manager
CG&S Design–Build
06.2005 - 12.2022
Lead Carpenter
Gary Chambers
02.1995 - 11.2022
History - Religious Studies
Concordia University
McCallum High School