Randall Gray
Roanoke,VA
Summary
With 18 years of railroad experience, I am committed to identifying and seizing opportunities for personal and professional growth.
Diligent Railroad Conductor with solid background in managing rail operations and ensuring safety compliance. Successfully coordinated train movements and resolved operational issues to maintain schedules. Demonstrated leadership and communication skills in high-pressure environments.
Overview
33
33
years of professional experience
Work History
Conductor
Norfolk Southern
Roanoke, VA
05.2019 - Current
- Performed daily inspections on switches.
- Prepared forms, required reports, switch lists and train orders daily.
- Communicated through various methods to conduct train movement.
- Contributed to on-time performance by swiftly addressing any operational issues or delays.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Cut, switched and supervised loading and unloading of railcars.
- Performed air brake and electrical connection coupling.
- Supported train maintenance teams by reporting observed equipment malfunctions or damage promptly, minimizing disruptions to service schedules.
- Participated in regular training sessions to stay updated on industry best practices and improve personal performance as a conductor.
- Enhanced safety measures by strictly adhering to railroad regulations and conducting thorough pre-departure inspections.
- Inspected train in motion and stationary to determine proper functionality.
- Communicated with train dispatchers to obtain and adjust directions.
- Negotiated and directed train and rail cars movement.
- Guided new hires through on-the-job training, sharing valuable insights and best practices for success in the conductor role.
Journeyman Electrician / Gangleader
Norfolk Southern Corp
Roanoke, VA
11.2007 - Current
- Lead and oversaw groups of electricians as Working Gang Leader.
- Managed workload and assigned employees to accomplish company goals.
- Input parts and payroll in to computer system for accounting purposes.
- Order parts and track inventory to expedite repairs to equipment,
- Overseen MFI to EFI modification project. Simplified install procedures.
- Extensive knowledge of installing and testing of PTC equipment.
- Extensive knowledge of installing and testing LEADER control systems.
- Loaded and updated locomotive software.
- Knowledge of Electronic Air brake Systems and Software Upgrades
- Worked on and tested Cab Signal Equipment.
- Troubleshooted electrical/electronic control circuits.
- Completed High Voltage training.
- Rebuilt master controllers, motors and alerter panels.
- Consistently worked on all projects, utilizing drawings and manuals.
- Directed electricians on installation, maintenance and repair on electrical wiring and equipment.
- Tested and operated variety of electrical components and systems.
- Worked on projects, providing value to department, and company.
- Interpreted schematics, blueprints, and diagrams to complete projects on time.
- Traced and diagnosed electrical malfunctions using hand tools and test equipment.
- Identified and addressed hazards, defects and repair requirements through inspection of electrical equipment.
- Evaluated electrical systems, equipment and components to identify and resolve defects and safety risks.
- Installed conduit, wire and motor controls.
- Connected wires to circuit breakers and transformers.
- Followed all company rules and safety procedures, including wearing appropriate PPE.
- Have worked incident and injury free for 13 years on the railroad.
Electronics Repair Technician
Ropho Sales Inc.
Salem, VA
06.1992 - 11.2007
- Updated software versions with patches and new installations.
- Studies in Logic Gates and Boolean Algebra.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Conferred with vendors to obtain replacement parts, hardware or software for maintaining sufficient parts for repairs.
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
- Implemented techniques for conducting routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Reviewed current hardware and software and recommended modifications to increase system speed.
- Installed software updates and vulnerability patches on Windows, and Unix servers to prevent possible threats from penetrating networks.
- Assessed hardware and software issues to determine appropriate troubleshooting methods for remediation.
- Repaired hardware components on networks, including firewalls, routers and devices.
- Created user documentation and manuals for use in training classes and training sessions.
- Performed daily maintenance of computer systems to keep network processes fluid.
- Proficient troubleshooting skills to component level.
- Installed and configured networks and hardware via TCP\IP
- Assisted online users via live chat, web conference and phone to resolve issues related to hardware and software use and access.
- Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
- Diagnosed and repaired equipment problems to return equipment to working order.
- Inspected and tested electronic systems to diagnose issues, using frequency generators, oscilloscopes and voltmeters.
- Completed installation tasks such as soldering connections and splicing wires.
Education
Associate of Information Technology - Information Technology
ECPI University
Roanoke, VA7 1992
Skills
- 13 years Injury Free Railroad Experience
- Proficient Leadership Skills
- Safety awareness
- Hardware upgrades
- Software upgrades
- Technical troubleshooting
- Installation and Wiring of Modifications
- Use of DVM, RF Meters, Cab Signal and PTC Test Equipment
- Diagnosis and troubleshooting
- AC and DC motor drives
- Schematics interpretation
Affiliations
Completed Degree with Honors
Achieved Honor Society 3 Times
Education and Training
other
Timeline
Conductor
Norfolk Southern
05.2019 - Current
Journeyman Electrician / Gangleader
Norfolk Southern Corp
11.2007 - Current
Electronics Repair Technician
Ropho Sales Inc.
06.1992 - 11.2007
Associate of Information Technology - Information Technology
ECPI University