Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Randall Hopkins

Graham,NC

Summary

Armed Security Officer at Novant Health, Inc., recognized for outstanding emergency response and incident management. Demonstrates expertise in surveillance monitoring and firearms operation, excelling in crowd control and de-escalation techniques to ensure public safety. Committed to fostering a secure environment while delivering exceptional service to team members, patients, and visitors.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Armed Security Officer

Novant Health, Inc
Kernersville, NC
12.2020 - Current
  • Provided first aid and emergency assistance when necessary, prioritizing public safety.
  • Investigated suspicious activities and persons, documenting findings accurately.
  • Utilized law enforcement agencies to gather information on suspects and criminal activities.
  • Assisted in the training of new recruits on patrol procedures and protocols.
  • Drafted incident reports detailing criminal activity, and varied incidents.
  • Responded promptly to calls for service, assessing situations and taking appropriate action.
  • Prepared detailed documentation including written reports summarizing incidents investigated or observed while on duty.
  • Compiled detailed reports on daily activities, incidents, and investigations.
  • Assisted in providing first aid and CPR services when required by responding quickly to medical emergencies.
  • Patrolled areas designated to identify criminal activities, issue citations, and prevent incidents.
  • Collaborated with other law enforcement agencies on joint investigations when necessary.
  • Conducted regular patrols in designated areas to deter and detect signs of criminal activity.
  • Managed crowd control during public gatherings, ensuring order and safety.
  • Monitored and investigated suspicions persons and situations and unusual activities.
  • Participated in continuous training sessions to stay updated on public safety best practices.
  • Participated in routine patrols throughout assigned area; responded to calls for service promptly and professionally.
  • Responded to emergency calls from public safety dispatchers; coordinated police response with other agencies as necessary.
  • Conducted investigations into complaints or reports of criminal activity; interviewed witnesses and suspects as needed.
  • Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
  • Attended meetings and trainings relevant to job duties, and maintained current knowledge of best practices in public safety.
  • Identified the needs of patients and visitors promptly and efficiently.
  • Promoted high team members', patients', and visitors' satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Approached team members, patients, and visitors, and engaged in conversation through the use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed routine maintenance and repair.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Armed Security Officer

Nighthawk Security and Consulting,LLC.
Durham, NC
09.2019 - 12.2020
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained accurate logs of all security related activities.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Searched bags manually to identify prohibited items and contraband.
  • Observed patrons and customers to quickly address security situations.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Provided escorts for visitors as needed throughout the facility.
  • Identified suspicious activity to determine appropriate response.
  • Maintained high levels of alertness throughout shifts.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.

Education

High School Diploma -

Walter Hines Page High School
Greensboro, NC
05-1984

Skills

  • Emergency response
  • Incident reporting
  • Crowd control
  • Surveillance monitoring
  • Patrol procedures
  • Report writing
  • Public safety
  • Radio communication
  • De-escalation techniques
  • Firearms proficiency
  • Security equipment operation
  • Detailed activity logs

Certification

International Association for Healthcare Security & Safety ( Certified Advanced Healthcare Security Officer)Awarded April 20,2023

Affiliations

  • Love my Lord and Savior,family ,golf and hunting. Involved in my church with singing in the choir, baptist brotherhood and security team.

Accomplishments

  • Operation Mountain Hope (Hurricane Helen in Western NC Mountains)Challenge Coin
  • Many remarkable accolades from patients and team members at Novant Health

References

References available upon request.

Timeline

Armed Security Officer

Novant Health, Inc
12.2020 - Current

Armed Security Officer

Nighthawk Security and Consulting,LLC.
09.2019 - 12.2020

High School Diploma -

Walter Hines Page High School

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