Randall Lane

• Provided security services for Tyson facility in south Fayetteville, AR south Fayetteville, AR facility. Check and record trailer inventory, monitor yard activity, observe security cameras, process 100+ employees and contractors entering and leaving the facility per shift.
• Monitored premises to prevent and respond to security incidents.
• Conducted regular patrols to ensure safety and security of property.
• Developed incident reports detailing findings and actions taken during events.

• Armed Secure Transporter (AST) responsible for secure transfer of cash (CIT) to and from banks, ATMs, and other businesses that deal with large volumes of US currency. Inspected and drove various armored vehicles, followed all chain of custody procedures for secure loading and unloading of bulk coin and cash for delivery to average 25 customer locations daily. Maintained reliable attendance to support operational needs.
• Enforced access control procedures for personnel and visitors.
• Trained junior officers on emergency response protocols and security measures.
• Collaborated with law enforcement during investigations and emergencies.
• Implemented strategies to improve workplace safety and reduce incidents.

• Listed and sold homes for clients in Northwest Arkansas, Collaborated with clients to identify ideal homes, facilitating decisions that supported their financial goals to find their perfect home or meet their financial goals. Converted physical records to digital format to electronic, installed and maintained office firewall and computer systems to keep the office running smoothly and allow remote access to necessary files for immediate use to sign service contracts. Amethyst Award for sales 2023
• Facilitated property showings, showcasing features to potential buyers.
• Provided expert market analysis to guide clients in pricing strategies.
• Negotiated contracts, ensuring favorable terms for clients during transactions.
• Developed comprehensive marketing plans using digital platforms and traditional media.

• Commissioned Armed Security Officer for UofA student facilities, foot patrol multiple facilities and locations, patrol campuses in marked security vehicles as crime deterrent and generated nightly activity reports each 8 hour shift. Liaised with Fayetteville PD when required.
• Ensured safety protocols through diligent monitoring of premises and access points.
• Conducted thorough security assessments to identify potential vulnerabilities and risks.
• Responded swiftly to incidents, coordinating with law enforcement when necessary.

• Managed 17 customer accounts in Arkansas and Oklahoma. Scheduled in person meetings to understand each customer’s specific needs and brought in additional company revenue by up-selling products and services necessary to help achieve the desired outcome. Maintained fleet vehicle, trained new team members, and created forms for tracking customer deliverables to enhance service. Provided proactive support, focusing on problem prevention and risk mitigation to ensure customer satisfaction. Maintained detailed inventories of customer systems, and trained customer staff on the tools required for automating installation of software and firmware updates and creating, updating and escalating support center cases. Implemented remote monitoring solutions and trained customers on usage. Increased contract renewal rates while reducing costs by consolidating workloads and utilizing available tools for easier management of systems which in turn led to increased customer satisfaction scores and business health metrics.
• Managed client accounts, ensuring timely resolution of inquiries and issues.
• Developed and maintained strong client relationships to enhance satisfaction and loyalty.
• Collaborated with cross-functional teams to streamline support processes and improve service delivery.
• Analyzed customer feedback to identify trends and implement service enhancements.
• Trained and mentored junior staff on best practices for account management and customer support.

• Tech support desk for a large retailer. Started on server rollouts, progressed to stabilization desk call center where I managed around 30 customer calls daily to solve system issues then advanced to team lead and started solving complex technical issues, training new hires, creating change controls, applying system fixes, updates and monitoring software to maintain inventory of thousands of systems in the customers' environments.
• Provided technical assistance to customers in troubleshooting software and hardware issues
• Resolved customer inquiries through multiple communication channels, ensuring prompt support
• Documented support interactions and solutions in ticketing system for knowledge base improvement
• Trained new team members on support processes and customer service best practices

• Responsible for safe operation and maintenance of every component and process of welded metal food can line production. Maintained machines with tolerances down to .001 and speeds of 600 cans per minute, adhering to strict production specifications. Step Serviced step clutches, rollers, weld rolls, chain drives on bodymaker welders, forming stations on rotary beaders and flangers, lid attachments on rotary double seamers, and inkjet labeler while testing finished product quality on rotary pocket air testers.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.

deferred