Randall Maxwell
Waldorf,MD
Summary
Highly motivated professional with a thorough understanding of customer service, safety, and processes and procedures. Detailed oriented, organization and communication skills, and a great sense of responsibility. Demonstrates the ability to work individually or as part of a team, and ability to multi-task within a high-stress environment
Overview
17
17
years of professional experience
Work History
Service Supervisor (Promotion)
Cintas
03.2022 - Current
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Implemented strategic sales techniques to upsell products and exceed monthly sales targets consistently.
Service Sales Representative / Certified Route Trainer
Cintas
02.2018 - 01.2022
- Ensure that target goals are maintained for sales, material cost, A/R, and safety
- Trained and mentored 6 new personnel hired to fulfill various roles.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Service Team Leader - Supervisor
Wegmans
07.2012 - 01.2018
- Assist drive sales goals and achieve monthly quota with creative sales techniques
- Responsible for keeping the department on Company Presentation Standards
- Scheduling and maintaining proper staffing for daily operations
- Problem solving ability, Organization skills
- Strong communicator and listener to customers and associates
- Knowledge of store merchandise
Lab Technician /Customer Service Rep.
Lens Crafters
02.2011 - 07.2012
- Responsible for basic operation, cleaning and ongoing maintenance of laboratory tools and equipment using established QMP maintenance procedures and calendars
- Takes the initiative to notice and follow-up on discrepancies; suggests improvements; recommends solutions and does what is necessary to ensure customer satisfaction
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
Home Improvement Supervisor (Promotion)
SEARS
05.2010 - 07.2012
- Do weekly debriefs with sales staff to meet sales goals
- Reset floor displays/ responsible for merchandise getting out to floor in a timely matter
- Institute and manage systems for effectively handling resident service quests to ensure initial response within 24 hours of call
- Perform, delegate, oversee, and inspect all maintenance tasks
Home Improvement Sales Associate
SEARS
10.2007 - 05.2010
- Built relationships with customers to encourage repeat business.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
Education
Business Administration And Management
Prince George’s Community College
Largo, MD01.2008
High School Diploma -
Bowie High School
Bowie, MD01.2006
Skills
- Microsoft OS (eg, Excel, Powerpoint, and Word)
- Customer Service
- Supervisory role experience
- Client Acquisition & Retention
- Training, Coaching, & Mentorship
- Business Development and & Revenue Growth
Timeline
Service Supervisor (Promotion)
Cintas
03.2022 - Current
Service Sales Representative / Certified Route Trainer
Cintas
02.2018 - 01.2022
Service Team Leader - Supervisor
Wegmans
07.2012 - 01.2018
Lab Technician /Customer Service Rep.
Lens Crafters
02.2011 - 07.2012
Home Improvement Supervisor (Promotion)
SEARS
05.2010 - 07.2012
Home Improvement Sales Associate
SEARS
10.2007 - 05.2010
Business Administration And Management
Prince George’s Community College
High School Diploma -
Bowie High School
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