Randall McCroskey
Park Slope, Brooklyn,NY
Summary
Dedicated hospitality professional with 6 years of NYC beverage-focused management experience. Passion for enabling others through education, coaching and development to create memorable dining experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Beverage Manager
Bowery Group Restaurants
04.2021 - Current
- Weekly inventory and purchasing in line with forecasted budgets
- Menu maintenance, POS programming
- Established bar prep and bar operations systems to facilitate efficiency and prevent waste.
- Managed FOH team of up to 45 employees.
Beverage Manager
Bowery Group Restaurants
02.2019 - 04.2021
- Developed weekly Italian-focused wine education program to improve staff knowledge and selling confidence.
- Worked in tandem with Beverage Director to create and launch seasonal cocktail menus based on guest preference patterns.
- Maintained beverage cost of 18%
Sommelier & Service Manager
The Red Cat
03.2017 - 01.2019
- Built vendor relationships to maintain world-reaching and rotating wine list of approximately 120 selections
- Guided guests through wine list based on taste, budget, and food pairing parameters.
Server Captain
Left Bank
04.2016 - 03.2017
- Successfully orchestrated timing and execution of dining experiences using keen attention to detail.
- Maximized sales with active listening, menu knowledge and ability to paint a picture of food and wine with words. Consistent 20% or more gratuity rate.
Service Manager & Corporate Trainer
Blooming Brands
05.2011 - 03.2016
- Trained FOH service teams for three new store openings: Miami, Naperville (Chicago), Sao Paolo (first international location)
- Promoted positive work culture through staff training, coaching and development.
- Ensured guest satisfaction by building connections and addressing guest complaints.
Education
Associate of Science - Hospitality Management
Daytona State College
Daytona Beach, FL04.2012
Associate of Science - Culinary Management
Daytona State College
Daytona Beach, FL04.2012
Skills
- Front of House Management: Hiring, Training, Scheduling (Hot Schedules, Harri)
- High-volume Restaurant Operations
- Guest Relations & Problem Solving
- Tech Savvy (POS Aloha)
- Reservations Proficiency (RESY)
- Beverage Inventory & Ordering (Bevager)
- Wine Knowledge
Certification
Advanced Level Award in Wine - Wine & Spirit Education Trust
Timeline
Beverage Manager
Bowery Group Restaurants
04.2021 - Current
Beverage Manager
Bowery Group Restaurants
02.2019 - 04.2021
Sommelier & Service Manager
The Red Cat
03.2017 - 01.2019
Server Captain
Left Bank
04.2016 - 03.2017
Service Manager & Corporate Trainer
Blooming Brands
05.2011 - 03.2016
Associate of Science - Hospitality Management
Daytona State College
Associate of Science - Culinary Management
Daytona State College
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