Randall McDonald
Las Vegas,NV
Summary
Dynamic airport operations professional with extensive experience at Clark County Department of Aviation. Efficient in multitasking and decision-making, effectively working with a team managing airport emergencies. Proven track record in enhancing customer service and training staff, ensuring compliance with safety protocols while maintaining accurate records. Skilled in utilizing advanced dispatch systems for efficient operations.
Overview
30
30
years of professional experience
Work History
Airport Operations Dispatcher
Clark County Department Of Aviation (Harry Reid International Airport)
08.1998 - 05.2025
- Utilized computerized phone and radio systems to dispatch airport personnel emergencies, security incidents and general maintenance calls.
- Monitored airport building automation computer as well as airport card access computer dispatching airport responders to smoke/fire alarms and door alarms.
- Dispatch LVMPD Officers to disturbances on airport property.
- Maintained accurate records using the LVMPD CAD and DOA Admin Computers.
- Assisted in training new dispatchers, sharing proper procedures, and fostering a positive team environment.
Airport Transportation Specialist
Clark County Department Of Aviation (Harry Reid International Airport)
08.1996 - 08.1998
- Assisted Passengers with directions as they navigate through Harry Reid International Airport.
- Monitored Arrivals and Departures curbs ensuring motorists followed airport rules. Cited and towed unattended vehicle
- Responded to door alarms on the landside part of the airport. Escorted medical personnel to medical emergencies as well as escorting off property medical personnel to medical emergencies
- Escorted off property fire department units onto the airfield to aircraft emergencies.
Airport Parking Toll Collector
Clark County Department of Aviation (Harry Reid International Airport)
01.1995 - 08.1996
- Collected tolls efficiently, ensuring accurate transactions and maintaining cash handling protocols.
- Monitored traffic flow to optimize lane usage and minimize wait times for motorists.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and best practices for toll collection processes.
Education
Bachelor of Arts - Criminal Justice
University Nevada Las Vegas
Las Vegas, NVSkills
- Multitasking and organization
- Prioritizing calls
- Team collaboration
- Decision-making
- Emergency protocols
Timeline
Airport Operations Dispatcher
Clark County Department Of Aviation (Harry Reid International Airport)
08.1998 - 05.2025
Airport Transportation Specialist
Clark County Department Of Aviation (Harry Reid International Airport)
08.1996 - 08.1998
Airport Parking Toll Collector
Clark County Department of Aviation (Harry Reid International Airport)
01.1995 - 08.1996
Bachelor of Arts - Criminal Justice
University Nevada Las Vegas