Randall Mergist
Columbus,OH
Summary
I possess vast expertise within the Information Technology domain, encompassing tasks such as computer assembly, upgrades, and troubleshooting networks. With strong communication abilities and exceptional customer service acumen, I seamlessly engage with teams and offer valuable guidance to clients. My dedication to delivering top-notch service guarantees customer contentment and cultivates enduring partnerships. As I venture into the realm of Cyber Security, I carry forward this mindset of excellence.
Overview
15
15
years of professional experience
Work History
Automotive Assembler
Honda Motors
06.2023 - Current
- I meticulously installed wiring harnesses, ensuring perfect alignment and security
- Using specialized tools I installed hood struts and other parts in my area
- After assembly, I conducted inspections and tests to ensure safety and quality
- My commitment to excellence upheld our brand's reputation for reliability
- On the assembly line, I collaborated with my team to solve challenges quickly
- Through teamwork and creativity, we optimized processes and maintained production efficiency
- Actively participating in improvement projects, I suggested enhancements to equipment and procedures based on hands-on experience
- Our efforts streamlined operations and enhanced product quality.
Auto Care Center
Walmart
01.2016 - 03.2022
- I ensured customer satisfaction by providing personalized service, addressing concerns, and offering expert advice on maintenance and repair options
- Performing routine services and inspections, I maintained vehicles at peak performance, adhering to manufacturer guidelines and ensuring quality workmanship
- Utilizing diagnostic tools, I accurately identified vehicle issues, communicated findings to customers, and recommended effective repair solutions, ensuring optimal vehicle performance
- Collaborating with colleagues, I contributed to a positive work environment, assisting during peak periods, sharing knowledge, and ensuring efficient service delivery.
Unloader Team Lead/Unloader Team Lead
Walmart
04.2015 - 01.2016
- In my role, I swiftly addressed challenges, offering guidance and solutions to my team
- Whether tackling technical glitches or resolving interpersonal conflicts, I fostered a harmonious and effective work environment
- I excelled in resource allocation, strategically assigning tasks to ensure optimal coverage and productivity
- My planning prowess minimized downtime, maximizing our output during crucial overnight hours
- I orchestrated seamless operations throughout night shifts, prioritizing teamwork and efficiency
- My focus was on optimizing workflow and maintaining high team morale
- I spearheaded improvement endeavors, soliciting feedback and implementing innovative changes to elevate our performance
- By cultivating a culture of innovation, we consistently raised the bar for excellence.
Customer Service/Technical Support
AT&T Wireless
04.2009 - 03.2015
- I managed incoming phone calls to assist customers in executing plan changes
- Also explained overages and other billing questions
- I was the driving force for the opening of the Technical Support Team
- I was on the first draft to fill positions and was in charge of supporting customers with phone or network issues
- Created trouble tickets as needed to escalate to tier 2 for further support
- I was also chosen for the ICU Team where my primary commission was following weather patterns to estimate when projects could commence
- I spearheaded improvement initiatives, soliciting feedback and implementing changes as needed to company policy, plans, and other operating procedures that needed changes up to the office of the president.
Education
Associates Network Technology - Information Technology
Remington College
Lafayette, LA05.2003
Skills
- Installing operating systems
- Technical Knowledge
- Communication
- Customer Service
- Teamwork
- Problem-Solving
- Installing and creating virtual boxes
- Security Awareness Training
- Critical Thinking Skills
- Deductive reasoning skills
- Access Control
Accomplishments
- Currently working on the GOOGLE certificate in Cybersecurity. Studying the foundations of IT security and the importance of ethics in the ever-evolving cyber world.
- I am also working on ISC2 Certified in Cybersecurity certificate with ethics being the main objective.
- What I lack in skills I make up for with a willingness to learn new things and work through them to a satisfactory conclusion.
Projects
SIEM Homelab, Virtualbox using Kali Linux to install Elastic Stack, Elastic Stack SIEM Configuration and Management: Successfully set up and configured Elastic Stack SIEM in a home lab environment. Demonstrated proficiency in deploying a Kali Linux VM, configuring Elastic Agents for log collection, and forwarding data to the SIEM for effective security event monitoring., Security Event Simulation and Analysis: Acquired hands-on experience in generating and analyzing security events using Nmap on Kali Linux. Proficient in querying Elastic SIEM to identify and investigate security incidents, enhancing skills in network security monitoring and threat detection., Visualization and Alerting in SIEM: Developed a custom dashboard in Elastic SIEM to visualize security events, demonstrating skills in data interpretation and pattern recognition. I successfully created and tested alert rules for detecting specific security events, showing competency in proactive incident response and alert management.
Timeline
Automotive Assembler
Honda Motors
06.2023 - Current
Auto Care Center
Walmart
01.2016 - 03.2022
Unloader Team Lead/Unloader Team Lead
Walmart
04.2015 - 01.2016
Customer Service/Technical Support
AT&T Wireless
04.2009 - 03.2015
Associates Network Technology - Information Technology
Remington College
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