Randall Montgomery
Bowling Green
Summary
Dynamic Park Manager with a proven track record at Warren County Parks And Rec, enhancing visitor experiences and boosting employee retention through effective team leadership and comprehensive training programs. Skilled in facility maintenance and problem-solving, I successfully implemented diversity initiatives and strategic marketing plans, fostering community partnerships and optimizing operational efficiency.
Parks and recreation professional prepared for impactful roles in environmental stewardship and public engagement. Known for fostering team collaboration and achieving sustainable results. Reliable and adaptable to changing needs, with skills in project management and community outreach.
Overview
22
22
years of professional experience
Work History
Park Manager
Warren County Parks And Rec
04.2021 - Current
- Championed diversity initiatives both within staffing practices as well as providing inclusive programming options catered toward varied demographics.
- Streamlined daily operations with the development of comprehensive SOPs for all staff members.
- Improved employee retention rates by fostering a positive work environment and offering growth opportunities.
- Boosted overall safety by conducting regular risk assessments, staff trainings, and emergency drills.
- Optimized staff performance through regular training sessions focused on customer service excellence.
- Developed strategic marketing plans to increase awareness of the park''s offerings and attract more visitors.
- Managed vendor relationships, ensuring quality products and services were delivered consistently at competitive prices.
- Established strong community partnerships to foster collaboration on local conservation efforts.
- Enhanced visitor experience with timely updates to park signage, maps, and informational materials.
- Oversaw compliance with federal, state, and local regulations pertaining to parks management standards.
- Reduced maintenance costs through efficient scheduling, resource allocation, and preventative measures.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Partnered across departments to run smooth, professional events and activities.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
High School Sports Official
KHSAA
03.2004 - 12.2024
- Communicated with fans, coaches, players, and other umpires.
- Promoted good sportsmanship among players.
- Navigated difficult situations using effective communication and explanation of game rules.
- Explained and taught regulations and rules to players and coaches.
- Inspected sporting equipment for compliance with safety and event regulations.
- Promoted fair play among athletes through consistent enforcement of sportsmanship standards.
- Informed coaches of any rule violations or discrepancies during games, fostering a respectful relationship between officials and team staff members.
- Enhanced spectator enjoyment by maintaining a smooth flow of the game through timely decisions.
- Maintained clear communication channels with fellow officials throughout games to ensure consistency in decision-making processes.
- Provided constructive feedback to fellow officials after games, promoting continuous improvement within the officiating community.
- Contributed to a positive athletic environment by exhibiting professionalism both on and off the field.
- Ensured player safety by monitoring gameplay and addressing potential hazards promptly.
- Improved game fairness by enforcing rules and regulations consistently.
- Assisted in training new sports officials, sharing expertise and best practices for successful officiating.
- Kept detailed records of game results, penalties, and other relevant statistics for accurate reporting purposes.
- Provided safe playing environment for players by monitoring activity.
Office Manager
American Pro Staffing
10.2020 - 04.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 48 employees.
Bus Transit Manager
WKU Parking and Transportation
10.2016 - 07.2020
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Potter Christian High School
Bowling Green, KYSkills
- Heavy equipment operation
- Facility maintenance
- Permit processing
- Environmental education
- Teamwork
- Problem-solving abilities
- Time management
- Multitasking Abilities
- Excellent communication
- Team leadership
- Attention to detail
- Self motivation
- Reliability
- Crowd control
- Professionalism
- Team building
- Staff training
Timeline
Park Manager
Warren County Parks And Rec
04.2021 - Current
Office Manager
American Pro Staffing
10.2020 - 04.2021
Bus Transit Manager
WKU Parking and Transportation
10.2016 - 07.2020
High School Sports Official
KHSAA
03.2004 - 12.2024
High School Diploma -
Potter Christian High School