Summary
Overview
Work History
Education
Skills
Timeline
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Randall Moore

Detroit,MI

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Eliot Grey Online Boutique
05.2018 - Current
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Respond to customer inquiries via email, phone, and live chat, ensuring timely and accurate resolutions.
  • Assist customers with product information order processing, returns, and exchanges.
  • Maintained up-to-date knowledge of product offerings, email promotions.
  • Wrote product descriptions for new items shown in catalog and emails.

Education

Bachelor of Arts -

Spring Arbor University
Spring Arbor, Michigan
05.1992

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Exceptional communication and interpersonal skills

Timeline

Customer Service Representative

Eliot Grey Online Boutique
05.2018 - Current

Bachelor of Arts -

Spring Arbor University

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Randall Moore