Randall Raymond
Mequon,WI
Summary
Proven Retail Store Manager for fourteen years with a track record of enhancing the customer shopping experience at Penzeys Spices. Skilled in coaching and mentoring teams to exceed sales goals through exceptional customer service and efficient retail operations. Demonstrates strong problem-solving abilities and a resourceful nature, significantly improving store productivity and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Retail Store Manager
Penzeys Spices
05.2010 - 07.2024
- Enjoy engaging with customers to create a memorable experience. Provide recommendations and education on product choices.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly and provided constructive feedback coaching opportunities improvement recognition of outstanding achievements.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Barista
Starbucks
06.2006 - 05.2010
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Arts - Broadcast Journalism
Marquette University
Milwaukee, WI05.1985
Skills
- Customer Service
- Strong multi-tasking
- Retail Operations
- Problem-Solving
- Dependable and reliable
- Coaching and Mentoring
- Accurate money handling
- Scheduling knowledge
- Store Opening and Closing
- Goal Setting
- Detail Oriented
- Hiring and Training
- Retail Employee Training
- Resourceful nature
- Customer Relations
- POS Systems
- Friendly and Positive
Timeline
Retail Store Manager
Penzeys Spices
05.2010 - 07.2024
Barista
Starbucks
06.2006 - 05.2010
Bachelor of Arts - Broadcast Journalism
Marquette University
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