Randall Shuman

Assure customer satisfaction by providing industry leading support. Provide direct troubleshooting, repair, and support to machine control customers. Utilize customer relationships to improve the customer’s perception of dealership, people, products, and services. Work together with the entire dealership team to ensure all our customers are satisfied. Assist current sales force in further penetrating the machine control market. Provide expertise on various machine control systems and applications. Assist in performing machine control demonstration by ensuring calibration and software is correct and ready to perform. Provide expertise to customers as it relates to issues and problems with machine control systems. Maintain accurate, current product, industry and selling skills knowledge on an on-going basis for all related equipment and company procedures.

Responsible for safe operation of boilers and associated systems, fans, pumps, turbine generator and switch gear. Safely operate, monitor and control plant conditions and equipment by checking pressures, flows, valves, temperatures and various equipment readings throughout the plant. Perform lock-out tag-out procedures when repairing plant equipment. Perform chemistry testing on boiler water and cooling systems. Trouble shoot, identify, and correct chemical injection system problems Qualified to operate Front End Loader, Forklift, LULL's and other heavy duty machinery's. Maintained Standards of Procedures when it comes to preventative maintenance, reported any discrepancies to management and assisted in resolving issues.

Front Line support to assist customers with hardware and software issues with their computer. Built rapport with every customer and helped resolve their issue in a timely manner with guaranteed resolution. Collaborate with peers, team leads, and engineers, and third party vendors to resolve business customer issues, maintaining complete ownership of issues from beginning to resolution. Follow up with customers to ensure accurate resolution for their technical issues· Document problems, diagnostics, interactions, next steps, and solutions.

Handled and processed administrative paperwork for the company including memorandums, standards of procedures, policies, regulations and guidelines, as well as handling and processing classified and sensitive information in regards of protecting Soldiers as well as ensuring they are set up for success when progressing their career.

Perform as a member of a fire team during drills and combat, aid in the mobilization of vehicles, troops and weaponry, assist in reconnaissance missions, process prisoners of war and captured documents use, maintain and store combat weapons (e.g., rifles, machine guns, antitank mines, etc.). Honed meaningful skills as Willingness to accept challenges, ability to perform well under stress, physically and mentally in shape, ability to work as a team member.