Summary
Overview
Work History
Education
Skills
Timeline
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Randall Smailer III

Woodbury,NJ

Summary

Dynamic leader with a proven track record at Wawa for enhancing team productivity and reducing turnover through effective leadership and motivational skills. Skilled in problem-solving and daily workflow improvement, achieving significant performance enhancements. Expert in complaint resolution, fostering customer loyalty and team growth. Demonstrates exceptional attention to detail and team supervision abilities.

Overview

6
6
years of professional experience

Work History

Team Supervisor

Wawa
01.2023 - Current
  • Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
  • Evaluated team member performance regularly, providing guidance for professional growth and development.
  • Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
  • Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
  • Communicated policy updates and company information through team meetings, huddles and one-on-one development sessions.
  • Reduced employee turnover rate by fostering a supportive and positive work atmosphere.
  • Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.

Manager

Glen Oaks Liquors
06.2021 - 12.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Cashier

Walmart
09.2018 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

Penn Foster Career School
Scranton, PA
06.2020

Skills

  • Effective Leadership
  • Assignment Delegation
  • Performance Improvement
  • Complaint Handling
  • Motivational Skills
  • Team Supervision
  • Attention to Detail
  • Problem-Solving
  • Daily workflow improvement
  • Complaint resolution
  • Team motivation

Timeline

Team Supervisor

Wawa
01.2023 - Current

Manager

Glen Oaks Liquors
06.2021 - 12.2022

Cashier

Walmart
09.2018 - 06.2021

Penn Foster Career School

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Randall Smailer III