Randall Stephens
Murfreesboro,TN
Summary
Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience.
Overview
1
1
Language
2
2
years of post-secondary education
22
22
years of professional experience
Work History
Service Manager
Tire Discounters
Murfreesboro, TN
09.2025 - Current
- Assisted customers with tire selection and product inquiries.
- Supervised staff to maintain high service standards.
- Coordinated appointments and scheduled service times effectively.
- Handled customer complaints and resolved issues promptly.
- Trained new employees on policies and procedures.
- Maintained accurate records of inventory and sales transactions.
- Collaborated with team members to enhance customer satisfaction.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Created written estimates and obtained customer consent to proceed.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Service operations
General Manager
Natures Best
Decherd, Tennessee
01.2005 - 08.2025
- Directed daily operations to ensure efficient workflow and resource management.
- Developed training programs to enhance employee skills and performance.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Oversaw budget planning and allocation to maximize operational efficiency.
- Led safety initiatives to promote a secure workplace environment for all staff.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
Education
HVAC/R, EPA, And ASE - HVAC/R
Tennessee Technology Center At Shelbyville
Shelbyville, TN 10.2007 - 05.2009
Franklin County High School
Winchester, TNSkills
- Customer service
- Team supervision
- Conflict resolution
- Inventory management
- Budget management
- Safety compliance
- Report generation
- Data analysis
- Problem solving
- Verbal and written communication
Languages
English
Professional
Timeline
Service Manager
Tire Discounters
09.2025 - Current
HVAC/R, EPA, And ASE - HVAC/R
Tennessee Technology Center At Shelbyville
10.2007 - 05.2009
General Manager
Natures Best
01.2005 - 08.2025
Franklin County High School