Randall Thackston

• Worked with central management to identify, plan, align, and address training needs.
• Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
• Compiled training handbook and related course materials.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Verified training program compliance with applicable laws and regulations.
• Developed and executed strategies to improve training program performance.
• Produced training manuals, presentations and resources for enhanced learning.
• Established and maintained quality control standards.
• Designed and delivered web-based, self-directed learning materials.

• Engaged internal and external customers during planning and test phases to answer questions.
• Provided solutions to various technical problems of varying scope and complexity.
• Reviewed, evaluated, and identified requirements for testability.
• Solved hardware and software interface issues to boost system integrity.
• Secured and allocated resources to manage planning and operations in testing cycle.
• Tracked test reports and failures determined by root cause data trends.
• Provided technical advice to improve quality of engineering practices.

Held multiple positions as Fleet Operations Manager, Engagement Manager, and Senior Combat Vehicle Technician. Delivered mission-critical technical support, outstanding customer service, process standardization, continuous improvement and engagement management best practices to the Royal Thai Army's 11th Infantry Division in Thailand. Managed service schedules, unscheduled maintenance, and supply and equipment allocation. Tracked orders and supplies to ensure timely delivery and limited downtime. Managed internal data collecting platforms, and forged relationships with local vendors. Conducted strategic planning and forecasting; resolved issues; and addressed logistical needs.

• Established and managed a large-scale Brigade maintenance facility for the RTA, leading logistics personnel and highly trained technical specialists, Increasing project performance and profitability by 60%.
• Performed and supervised complex installation, diagnosis, and repair of sensitive electronic components, GPS equipment, jamming devices, communications, computers, command and control, intelligence, surveillance, and reconnaissance equipment on 12-volt and 24-volt vehicle systems.
• Supervised maintenance team and effectively delegated assignments to optimize processes.
• Positively interacted with vehicle crew members, upper management and foreign military and government leadership, which helped improve overall communication.
• Created historical maintenance documents by reviewing data to recommended courses of action for senior decision-making processes.
• Managed use of locally procured equipment and materials to save money and comply with safety protocols.
• Executed on-time, under-budget project management on complex issues for senior leadership.
• Suggested actionable improvements to increase efficiency and reduce expenses.
• Streamlined operations to increase productivity and oversaw customer operations to maximize outcomes.
• Inspected vehicles and requested maintenance tasks be completed within specific timeframes.

• Maximized safety and customer satisfaction by keeping vehicles in safe and clean operating condition.
• Transported high-value cargo and materials with professionalism and discretion.
• Arrived on time to customer appointments.
• Used GPS and maps to navigate and find best route to destinations to deliver cargo with on-time consistency and in excellent condition.
• Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
• Updated logs and tracking documents accurately and according to schedule requirements.
• Minimized liability by consistently following road rules when driving.
• Drove safely in various weather and road conditions to avoid accidents.

Provided leadership and expertise to 15 level I/II service technicians and performed advanced diagnosis, scheduled service, and repair of cellular communications site equipment, throughout the U.S. Interpreted complex electronic and electrical diagrams and schematics, and troubleshot and repaired electronic components, hydraulic, pneumatic, and motorized components, and diesel engines. Provided unparalled customer support in the field. Partnered with management and stakeholders on development of Standard Operating Procedures (SOPs). Developed and enforced safety procedures. Provided guidance and created training programs for field technicians and site operators. Managed field operations and service advisories and schedules.

· Increased project profitability by more than $650,000 by successful, first time repair of over 8,000 cellular communication sites, as well as limiting the amount of return warranty work over an 18 month period.

· Completed the Electrical Generating Systems Association (EGSA) Advanced Course, bringing enhanced expertise to the field.

• Traveled, gathered Intel, and secured new business opportunities for Raytheon, increasing contract revenues by $5,000,000.
• Developed and executed new training programs for all assigned employees and staff, resulting in contract longevity and enhanced personnel safety while operating in an austere environment.
• Implemented programs, practices, and procedures for developing optimal utilization of assigned personnel, increasing projected production by 30%.
• Designed and launched programs to train Afghan National Security Forces personnel; and created criteria for evaluating effectiveness of training activities.
• Provided coaching and mentoring to employees.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Built and maintained professional relationships within diverse, multicultural environments.

• Vehicle Maintenance Subject Matter Expert (SME), BAE Systems/US Logistics, Iraq, Operation New Dawn (6 Month Contract) I was critically instrumental in assisting BAE Systems in completing their Foreign Military Sales mission in Iraq. My expertise in Tactical Military Equipment made it possible to streamline the program and maintain cost effective operations for the U.S. Government in direct support of the NATO mission.
• Fleet Maintenance Technician - MRAP, DynCorp International, Afghanistan, Operation Enduring Freedom (3 Year Contract) Supervised and mentored 25 maintenance technicians. Provided exceptional oversight for 180 Mine Resistant Ambush Protected (MRAP) vehicles at one major Forward Operational Base (FOB) and four external Combat Outposts (COP’s) for US military teams deployed in Afghanistan.
• Supervisor, Security Network Installation Team, PKMM, Iraq, Operation Iraqi Freedom (6 Month Contract) Supervisor for C-NET Counter-Rocket/Artillery/Mortar (C-RAM) Network installation team. Provided implementation of C-RAM systems for US DOD missions in Iraq. Professionally installed, networked, and incorporated radar, motion sensor input, RF signals, and wireless communications to offer counter air defense to hostile fire producing precise Point-of-Origin and Point-of-Impact trajectories. Designed and installed Battle Defense Operations Centers (BDOC) in Iraq.
• Instructor/Trainer, Operations New Equipment Training (OPNET), General Dynamics Land Systems, Fort Lewis, WA (1 Year Contract) Provided technical, tactical, and non-tactical instruction on a wide array of US military defense platforms for classes of military and civilian professionals. Army Basic instructor Course (ABIC) Certified.
• Senior Operations Manager, Professional Soldier, Mentor; United States Army, Worldwide Locations (22 Years) I supervised and managed 277 personnel as the senior enlisted Operations Manager for the largest non-Divisional maintenance and logistics Unit in the U.S. Army. I provided daily briefings to senior management related to operational preparedness; personally oversaw the daily operations of two Brigade sized motor pools. Previous duties included completion of U.S. Army Specialized Training within Army Special Operations Command. I successfully trained U.S., NATO and coalition soldiers, officers, civilian and indigenous personnel in various operational and logistical specialties.