RANDALL K. CONNELL

• Operated as a Business Operations Consultant, accounting for developing the business infrastructure from inception to profitability.
• Directed operational processes and develops company policies; performed daily tasks of maintaining social media marketing and increasing brand presence.
• Established networking and relationship building with a wide array of internal and external stakeholders.
• Sought the procurement of customer acquisition to ensure successful business continuity; demonstrated exemplary leadership abilities through the company's core values of selflessness, teamwork, and a "mission first" mindset.
• Demonstrated ability to assimilate to new ideas, concepts, methods, and technologies; dedicated and innovative team builder with a superior work ethic.
• Identified opportunities for improvements in the efficiency, effectiveness, and optimization of service provision costs.

• Assisted Sentara Hospital Windows 10 migration of over 22,000 devices across several locations.
• Followed spreadsheets of existing assets and inventory to log and report how many units were present vs. what should be there.
• Deployed in small teams to various Sentara healthcare locations to perform hardware audits by verifying serial numbers on desktops and peripheral equipment.
• Unpackaged, inventoried, and installed hardware prior to imaging and deployment of machines.
• Actively engaged end-users by providing top tier customer service and assistance with file/document transfers prior to the migration process.
• Performed routine installation and service calls for hospital personnel.
• Patched software and installed new versions to eliminate security vulnerabilities and protect data.
• Downloaded applications frequently utilized in hospital settings through Company Portal such as Impax; Dragon; EPIC;and Cisco WebEx.
• Frequently educated end-users on their usage of software/hardware and other computing devices.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Consistently adhered to Information Security best practices.
• Disseminated technical information in non-technical terms to end-users/clients.

• Served as a Civilian Merchant Mariner employed by the Department of the Navy to serve on board various types of sea going vessels in support of United States Naval operations World-wide.
• Performed site checks and inspections to enforce security officer compliance with procedures and organizational policy; established effective protocol that aided in the efficiency of operations.
• Cultivated an organizational climate that valued teamwork, collaboration and performance-based metrics; deliberate actions increased overall retention and decreased personnel turnover rate.
• Experienced strategic planner skilled at establishing incentives and balancing multiple competing priorities; demonstrated ability to deliver critical results under high stress and demanding conditions.

Served on board the USS Anzio CG 68 as a Petty officer third class in support of Operation Iraqi Freedom. Operated as an Individual Augmentee in the Patika
province of Afghanistan in support of Operation Enduring Freedom. Part of a provincial reconstruction team tasked with engaging indigenous personnel by providing vital resources and development of sound principals in self-governance.

• Culinary Specialist third class serving on board the U.S.S Anzio CG68.
• Small Caliber Action Team(S.C.A.T) member operating in a collateral duty capacity manning the .50 caliber crew served weapon in support of Naval anti-piracy and Ships' security operations.
• Served 455 days boots on ground in Paktika province, Afghanistan.
• Engaged indigenous personnel through humanitarian efforts.
• Humvee turret gunner, manning the m. 240 bravo crew served weapon.
• Stood over 1300 cumulative hours of sentry guard duty in support of Forward operating base security objectives.
• Performed occasional personal security detail for Provincial Reconstruction Teams' Commanding officer on several high profile missions.
• Oversaw the daily activities of over 10 indigenous personnel in support of Forward Operating Base operations.
• Lead Junior sailors in Basic Military Instruction and Seamanship.
• Mentored junior Army personnel in pursuing career objectives.
• Operated as an Individual Augmentee in the Paktika province of Afghanistan in support of Operation Enduring Freedom.
• Essential member of a provincial reconstruction team tasked with engaging indigenous personnel, by providing vital humanitarian resources and development of sound principles in self-governance.
• M16/M4 carbine proficiency
• M9 Beretta proficiency
• Glock 17 pistol proficiency
• M.240 Bravo proficiency