Randee Cabaniss
AZ
Summary
Retired professional that enjoys working. Would love to secure a part time position that would enable me to contribute to the business and customer needs. In particular, working with Sunscape RV resort would allow me to maintain productivity and continue stimulating my love of work.
Overview
41
41
years of professional experience
Work History
Customer Service Representative
Hewlett Packard Enterprises, HPE
Roseville, CA, CA
- Managed specific customer accounts for Hardware and Software solutions (contracts) representing million of dollars
- Maintained customer satisfaction, focused on addressing customer inquiries/needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Trainer
Hewlett Packard Enterprise, HPE
Roseville, CA
- Adapted training plans for business needs, keeping timelines, budgets and desires in mind.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Gathered and organized supplementary material to support structured lessons.
Manager
Hewlett Packard Enterprises, HPE
Roseville, CA, CA
- Applied customer feedback to develop process improvements and support long-term business needs.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
Business Analyst
Hewlett Packard Enterprise, HPE
Roseville, CA, CA
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
- Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Program Manager
Hewlett Packard Enterprise, HPE
Roseville, CA, CA
03.1979 - 03.2020
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Pitched and built new programming strategies
- Resolved problems and provided solutions
- Directed simultaneous projects globally
Various
Other Various Companies/work
Education
BBA - Business Administration And Management
Golden Gate University, CA (GGU)
San Francisco, CA2007
Skills
- Courteous with Strong Service Mindset
- Team-Oriented and Cooperative
- Attention to Detail
- Decision Making
- Clear Communication
- Problem Solving
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Data Entry and Maintenance
Accomplishments
MVP award received twice, with week long recognition/festivities in FL
Timeline
Program Manager
Hewlett Packard Enterprise, HPE
03.1979 - 03.2020
Customer Service Representative
Hewlett Packard Enterprises, HPE
Trainer
Hewlett Packard Enterprise, HPE
Manager
Hewlett Packard Enterprises, HPE
Business Analyst
Hewlett Packard Enterprise, HPE
Various
Other Various Companies/work
BBA - Business Administration And Management
Golden Gate University, CA (GGU)
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