Randeja Chinn
Prairieville,LA
Summary
Customer Service Representative with 4 years of experience in driving team efficiency and customer satisfaction. Proficient in problem-solving, inventory management, and cash handling. Demonstrates strong skills in mentoring, cross-functional collaboration, and implementing innovative solutions to enhance service quality.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Everise
03.2022 - 11.2023
CSA
Walgreens
09.2021 - 02.2022
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested;
- Processed voids, returns, rain checks, refunds, and exchanges as needed
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
CUSTOMER SERVICE AGENT
Tyler & Associates
06.2019 - 09.2021
- Receiving incoming calls from customers answering questions or addressing any concerns they may have
- Making outbound calls to customers, listening to customers needs or issues and providing helpful solutions to their problems
Education
DIPLOMA -
Woodlawn High School
Baton Rouge, LA05.2024
Skills
- Customer Engagement
- Cash Handling
- Inventory Management
- Problem Solving
- Customer service
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Client relations
- Customer satisfaction measurement
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Everise
03.2022 - 11.2023
CSA
Walgreens
09.2021 - 02.2022
CUSTOMER SERVICE AGENT
Tyler & Associates
06.2019 - 09.2021
DIPLOMA -
Woodlawn High School
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