Randel Humphrey
Sandusky,OH
Summary
I am a qualified and professional technology specialist with two years of experience in Software Development. I'm passionate about learning and involving myself and others in every opportunity to get better! I carry strong creative, analytical, and teamwork skills. Seeing people grow around me is my motivation to get better
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dominos Pizza Inc.
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Software Developer
Freelancing
07.2023 - Current
- Managed front-end and back-end development.
- Creation and management of multiple servers & networks.
- Maintaining & debugging performance and efficiency across multiple servers and networks.
- Tailored software solutions to meet specific client needs, ensuring high levels of customer satisfaction and repeat business.
- Improved software security with integration of advanced encryption techniques, safeguarding sensitive user data.
Team Leader
Six Flags
04.2020 - 11.2024
- Overseeing day-to-day operations.
- Actively listening to team members’ feedback and resolving any issues or conflicts
- Delegating tasks and setting deadlines.
- Onboarding / Introduction training manager
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
High School Diploma -
Western Reserve High School
Collins, OH06-2021
In Progress - Cybersecurity
BGSU Firelands
Huron, OH06-2026
Software Engineer - Software Engineering
Colorado Technical University
Colorado Springs, CO07-2023
Business And Marketing
EHOVE Career Center
Avery, OH06-2021
Skills
- 4 Year Retail experience
- 3 Year Software Development
- Strong Proficiency in Tech Solutions
- Microsoft Specialist Certified
- Trained Over 30 Employees
- Adaptability
- Loves Learning
- Critical thinking
Languages
Java
Professional Working
Python
Professional Working
JavaScript
Professional Working
Timeline
Customer Service Representative
Dominos Pizza Inc.
11.2024 - Current
Software Developer
Freelancing
07.2023 - Current
Team Leader
Six Flags
04.2020 - 11.2024
High School Diploma -
Western Reserve High School
In Progress - Cybersecurity
BGSU Firelands
Software Engineer - Software Engineering
Colorado Technical University
Business And Marketing
EHOVE Career Center
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