Alexis Buckner
Breaux Bridge,LA
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Cigna
02.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security
LANDMARK SECURITY
08.2018 - 08.2019
- Patrolling and inspecting property against illegal activities including theft and vandalism of property
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
- Enhanced event safety by conducting thorough pre-event security assessments and identifying potential risks.
Cashier
Bobbens Supermarket
07.2018 - 08.2018
- Cash Handling, Customer Service
Cashier
Walmart
06.2018 - 08.2018
- Cash handling, Customer Service
Front Desk Clerk
Best Western
11.2017 - 02.2018
- Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail
- Mail also schedule meetings and travel for executives
Sandwich Artist
Subway
01.2015 - 06.2015
- Artist are required to prep all the ingredients that will be needed during his or her shift, create sandwiches delis, wraps, and salads, bake bread and cookies, operate the equipment in his or her station, serve customers, clean the dining section, maintain food safety and standards in food preparation and personal hygiene, and ensure that all equipment are working properly
- Occasionally a Sandwich Artist must also perform cashier duties, and also maintain good customer service
Education
Associate Degree - Criminal Justice
Southern New Hampshire University
Hooksett, NHHigh School Diploma - General Studies
Excel High School
Minnetonka, MN06.2024
Skills
- Cash Handling (4 years)
- Hotel Experience (1 year)
- Customer Service (6 years)
- Stocking (4 years)
- 10 Key Calculator
- QuickBooks (1 year)
- Food Preparation Experience (5 years)
- Food Safety Experience (5 years)
- Food Handling (5 years)
- Retail Sales (3 years)
- Sales Experience (1 year)
- Sales Experience (3 years)
- Food Service
- Cleaning Experience
- Kitchen Experience
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Conflict resolution
- Microsoft Excel
- Complaint resolution
- Live chat support
- Dispute resolution
Timeline
Customer Service Representative
Cigna
02.2020 - 06.2022
Security
LANDMARK SECURITY
08.2018 - 08.2019
Cashier
Bobbens Supermarket
07.2018 - 08.2018
Cashier
Walmart
06.2018 - 08.2018
Front Desk Clerk
Best Western
11.2017 - 02.2018
Sandwich Artist
Subway
01.2015 - 06.2015
Associate Degree - Criminal Justice
Southern New Hampshire University
High School Diploma - General Studies
Excel High School
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