RANDELL CAPPS
manager
OWENSBORO,KY
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
27
27
years of professional experience
Work History
co- manager
KROGER COMPANY
02.2006 - 01.2017
- I am a, and have been part of the team that has achieved 4 record weeks in a 12 month period
- I am in charge of safety and finished in the top 100 in the enterprise of over 2500 stores and the only store that had 100 % in all categories of food safety
- I created the Chicken Meal Deal that is served in all deli’s division wide that produced hundreds of thousands of dollars in sales
- I worked very closely with the pharmacy and the pharmacists during the day to day operations
- All is a direct result of customer 1st and customer satisfaction.
- Approved regular payroll submissions for employees.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
salesman
SATELITE AMERICA
10.1999 - 01.2005
- For 5 years, promoted to sales manager
- Responsible for customer care and handling inbound calls, training and overseeing of employees, always focusing on customer satisfaction.
General Manager
Revlett Enterprises
Hinton, Livermore, Ky.
01.1998 - 01.1999
- I introduced new cash controls, better inventory controls, and new products
- I increased sales 40,000 dollars in nine periods
- Gross margin 30% deli; I instituted a sanitation program for the deli, increased selections, and improved training which increased sales 30,000 dollars in a nine month period with a gross margin of 32%
- Entered accounts receivables and payables in mass 90
- I maintain great employee relations and am a great motivator.
Training Manager
Burger King
Owensboro, Ky.
01.1996 - 01.1998
- I ran various shifts and was in charge of proficiency rates, customer service and motivating team members.
driver, then Asst. Manager
Dominos pizza
01.1988 - 01.1996
- I was promoted to store manager in Evansville, In
- I had sales increases of131%
- I installed conveyor ovens and computerized the store
- I was awarded the franchise award for highest sales increase in 1994 of 20 stores and corporate award for highest sales increase an average of 32% in a 52 week period.
Education
Associates degree - human relations, sociology
BRESCIA UNIVERSITY
Owensboro.kyundefined
SENECA HIGH SCHOOL
Skills
- Shrink Minimization
- Corporate Communications
- Operational Efficiency
- Ethical Standards
- Employee Coaching and Motivation
- Issue and Conflict Resolution
- Multi-Tasking and Prioritization
- Hiring and Firing
- Administration and Reporting
- Job Assignments
- Shrinkage Prevention
- Managing Reception
- Scheduling and Coordinating
- Profit and Loss Control
- Food and Beverage Management
- Vendor Negotiations
- Team Meetings
- Revenue Generation
- Resume Screening
- Supplier Relations
- Operational Systems
- Food Safety and Sanitation
- Retail Transactions
- Quotas and Goals
- Pre-Screening Candidates
- Overseeing Employees
- Human Resource Management
- Managing Revenue Projections
- Managerial Accounting
- Personnel accountability
- Communication management
- File coordination
Timeline
co- manager
KROGER COMPANY
02.2006 - 01.2017
salesman
SATELITE AMERICA
10.1999 - 01.2005
General Manager
Revlett Enterprises
01.1998 - 01.1999
Training Manager
Burger King
01.1996 - 01.1998
driver, then Asst. Manager
Dominos pizza
01.1988 - 01.1996
Associates degree - human relations, sociology
BRESCIA UNIVERSITY
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SENECA HIGH SCHOOL