Randell Keys

With years of expertise in testing, system validation, and process improvement across diverse industries. Proven track record in ensuring software functionality and alignment with end-user Requirements through detailed testing strategies and methodologies. Skilled in conducting complex testing, including batch, data verification, and risk analysis, while utilizing automated tools to enhance efficiency and accuracy. Adept at identifying defects and working collaboratively with cross-functional teams to drive resolutions. Always striving for continuous improvement bringing a commitment to delivering high-quality, reliable solutions that meet both technical and business goals, with a personal focus on thoroughness and precision.

• Led Testing Initiatives: Spearheaded the validation of a geospatial Wayfinding solution for WellStar, ensuring seamless functionality across web and mobile platforms, enhancing user accessibility and navigation accuracy within hospital campuses.
• Test Case Development and Execution: Developed and executed comprehensive test cases and scenarios for Elavon’s Merchant Boarding System, ensuring proper integration across various systems, including End-to-End Testing via HIMMS2, MPS2, MPS3, PROSA, STRATUS and SPOE Systems achieving error-free functionality.
• Automated Testing Expertise: Utilized BrowserStack App Live, BrowserStack Live and Postman to rigorously test mobile and web applications across diverse operating systems and real devices, significantly improving testing efficiency.
• Cross-Functional Collaboration: Coordinated with technical, business, and client teams to align test strategies and test analysis with project objectives, ensuring timely and accurate delivery of testing results for major system integrations.
• Defect Management and Reporting: Tracked and resolved software defects using Quality Center, providing feedback of project progression to stakeholders and ensuring defects were promptly addressed, maintaining high-quality standards.
• Process Improvement: Identified and recommended testing process enhancements at Elavon, leading to increased efficiency in testing workflows and faster resolution of critical system issues.
• Test Data Management: Administered complex test data conditioning for Elavon’s Cloud Test Suite Repository {IBM Rational CLM Tool}, granting Testers the Permissions and Roles to test software ensuring accurate and reliable test results across multiple payment platforms and security in several CLM Modules.

• Senior Recovery Database Administrator, First Data Corporation, Atlanta, GA, United States
• Recovery Database Administrator, First Data Corporation, Atlanta, GA, United States

• QA Analyst IT, WellStar, Atlanta, GA, United States, 01/2023, 01/2024, Implemented a seamless Wayfinding solution leveraging geospatial positioning technology while delivering a Proof of Concept (PoC) guiding Users with turn-by-turn directions from offsite and onsite locations to multi-level parking across the hospital campus to various Points of Interests (POIs) in the Healthcare Industry., Pioneered the effort in validating blue-dot functionality, App features and interactions, to develop solutions to assist clients in patient routing and directions, design, data, Points of Interests (POIs) Location and information, and verbiage., Performed cross-browser accessibility testing via BrowserStack App Live and BrowserStack Live to rigorously test software on web-based and mobile applications across various iOS and Android operating systems, ensuring functionality and performance., Uploaded new Software Development Kits (SDKs) and App Versions of the WellStar Internal access to the Wayfinding App., Applied web content validation, web accessibility, application development, and usability testing to ensure the accuracy of the WellStar UI, implementing necessary corrections to enhance user experience and customer satisfaction., Incorporated Agile methodologies and leveraged Agile Development to improve software quality by designing and executing comprehensive Test Plans, User Stories and Test Cases through Azure DevOps, maintaining the web services application., Executed Postman queries ensuring that the API returned the expected status codes, data extractions, data integrity and values in the API Response, while compiling comprehensive listing of WellStar Providers by visit type with patient scheduling test data.
• Technical Portfolio Manager, U.S. Bank / Elavon, Inc., Atlanta, GA, United States, 01/2020, 01/2023, Analyzed ServiceNow InTake Requests to triage the details in categorizing whether the Request Types are Tech Plans, Funding Solutions, Feasibility Studies, Financial/Architectural Analysis, Infrastructure Implementations or Cloud Services Requests., Facilitated and conducted Kanban Board and Go/No Go Meetings to determine how to proceed with the SQL Cluster Migrations and Data Migrations by tracking, documenting and reporting project progress to the appropriate levels of management., Spearheaded critical analysis for the Federal Reserve Bank Matter Requiring Attention related to Third Party Interconnectedness compliance inventory collection for Third Party Relationships gathered from the Centralized Application Repository (CAR).
• Application System Administrator 3, U.S. Bank / Elavon, Inc., Atlanta, GA, United States, 01/2017, 01/2019, Configured, tuned, maintained, and installed Application Systems and User Group Profiles; Scheduled installations and upgrades; validating systemic functionality after modifications for Elavon’s Cloud Test Suite Repository (IBM Rational CLM Tool)., Installed new test software and performed OS validation on all QA Lab Machines, including Visa Debit and Credit Simulators, MasterCard Debit and Credit Simulators, MasterCard Clearing Simulators, QA Automation VMs and the Collis Brand Test Tool., Created EMV, Contact and Contactless Card images for testing various LATAM projects via the Collis Image Editor Tool., Conducted proprietary credit card processing software testing, including feature and functionality validation for (Verifone and Ingenico), while ensuring accuracy in compliance with API specs, EMV industry standards, and regulatory requirements.
• Senior Quality Assurance Analyst, U.S. Bank / Elavon, Inc., Atlanta, GA, United States, 01/2011, 01/2016, Leveraged strong analytical thinking, problem solving, innovation, oral presentations and communication skills to collaborate with the Technical Team to ensure high product quality and timely releases of web-based Oracle eBusiness Application suites., Created End-to-End Test Cases and Test Scenarios for testing various aspects and functions of Elavon’s Merchant Boarding System, including Client specific Platforms of HIMMS2, MPS2, MPS3, PROSA, STRATUS and SPOE Systems., Orchestrated as a Team Lead in reviewing Business Requirements, Technical Designs, and Technical Specifications, acting as a liaison between onshore and offshore resources to analyze, document and articulate test results, perform root cause analysis, conduct external audits and provide team training to enhance testing efficiency and knowledge sharing., Utilized mainframe tools such as TSO (Online Reports), SPUFI, File-Manager, and SARS (Archival Reports) to validate Funding Cycles, Settlement Files, and Data Reports across multiple test environments, ensuring alignment with software requirements.
• QA Lead / Senior Quality Assurance Analyst, Celtic Testing Experts, Inc., Atlanta, GA, United States, 01/2010, 01/2010, Provided consulting feedback and leadership to the Business Line with the status for executed Test Scripts including entering Test Results and Defects into Quality Center and providing Testing Metrics via (CTE) Foresight Quality Forecasting Dashboard., Conducted Project and Defect Status Meetings with internal and external clients to aggressively meet project deadlines., Scripted and executed manual testing of Test Cases, Policy Interface Testing, WPA Homeowners and Hazard Acknowledgement Letters, TPA Load and End-To-End Testing tracking and documenting all software product deficiencies via Quality Center., Provided accurate reporting of QA testing progress to the Business Line regularly following up with the Dev Team on the status of updates pertaining to the software development, process development and system to effectively improve QA processes.
• Senior Quality Assurance Analyst, TransUnion / Visionary Systems, Inc., Atlanta, GA, United States, 01/2008, 01/2010, Coordinated Failover and Maintenance procedures to troubleshoot the security of firewall protection off-site server connectivity, transaction reroute capabilities, additional server connectivity and new data center connectivity., Developed and executed both automated and manual test data validation processes, leveraging Test Automation via Mercury Quality Center and Quick Test Professional as the background triggering mechanism for Pre- and Post-mortem test verification., Created, manipulated, and transferred executable files log files and customer extracts back and forth between the LINUX and Windows boxes via WinSCP and Putty, while viewing the actual logs via LogViewer.
• Quality Assurance Analyst, TransUnion / Visionary Systems, Inc., Atlanta, GA, United States, 01/2004, 01/2007, Orchestrated testing efforts in analyzing Change Requests and complex projects in Windows and LINUX Environments to ensure functionality according to Business Process and End-User Requirements in QA, UAT, Staging and Production Environments., Conducted a variety of testing procedures including Stability, Regression, Performance, Unit, Usability, Functionality, Smoke, Integration, Stress, System and User Acceptance Testing knowledge to verify Business Rules and Requirements elicitation.

Microsoft Azure Fundamentals AZ-900;

Oracle Certified Professional (H09DTT0C56) - Introduction to SQL and PL/SQL; Oracle Certified Professional (H8FDTT0910) - Architecture and Administration; Oracle Certified Professional (HD0DTT0064) - Performance Tuning; Oracle Certified Professional (I21DTT07C0) - Backup and Recovery; Oracle Certified Professional (I78DTT0A8E) - NetworkAdministration;