Randell Keys

With years of expertise in testing, system validation, and process improvement across diverse industries. Proven track record in ensuring software functionality and alignment with end-user Requirements through detailed testing strategies and methodologies. Skilled in conducting complex testing, including batch, data verification, and risk analysis, while utilizing automated tools to enhance efficiency and accuracy. Adept at identifying defects and working collaboratively with cross-functional teams to drive resolutions. Always striving for continuous improvement bringing a commitment to delivering high-quality, reliable solutions that meet both technical and business goals, with a personal focus on thoroughness and precision.

Strategic Quality Analyst versed in developing standard operating procedures and training materials to promote adherence to quality standards. Dedicated to identifying operational pain points and implementing actionable improvements reduce corporate costs and increase consistency of quality.

• Led Testing Initiatives: Spearheaded the validation of a geospatial Wayfinding solution for WellStar, ensuring seamless functionality across web and mobile platforms at the beta hospital location.
• Test Case Development and Execution: Developed and executed comprehensive test cases and scenarios for Elavon’s Merchant Boarding System, ensuring proper integration across various systems.
• Automated Testing Expertise: Utilized BrowserStack Live and App Live and Postman to rigorously test mobile and web applications across diverse operating systems and real devices, significantly improving testing efficiency.
• Cross-Functional Collaboration: Coordinated with the technical teams to align test strategies and test analysis with project objectives, ensuring timely and accurate delivery of testing results for major system integrations.
• Defect Management and Reporting: Tracked, resolved and reported software defects via Quality Center, providing feedback of project progression to stakeholders and ensuring defects were promptly addressed.
• Process Improvement: Identified and recommended testing process enhancements at Elavon, leading to increased efficiency in testing workflows and faster resolution of critical system issues.
• Test Data Management: Managed complex test data conditioning for Elavon’s Cloud Test Suite Repository using the IBM Rational CLM Tool administering permissions and roles, maintaining security across CLM modules.
• Risk Analysis and Mitigation: Conducted risk analysis for integrated testing, designing contingency plans to mitigate potential issues for problem resolution during system testing for financial transaction processing systems.
• Compliance and Security Testing: Ensured compliance with industry standards, including security regulations and PCI, by validating payment card transaction processing systems at Elavon, maintaining high levels of data security.
• System Integration Testing: Performed end-to-end testing of complex financial systems, validating the integration of major credit card terminal brands and financial transaction processes against API specs and industry standards.
• Leadership and Mentorship: Led testing teams in completing testing projects for clients, including facilitating status meetings, prioritizing test execution, and ensuring timely feedback to internal and external stakeholders.
• System Validation and Compliance: Conducted comprehensive testing of business applications to ensure they met organizational standards and end-user requirements, achieving a 100% accuracy rate in system validation.

• Senior Recovery Database Administrator, First Data Corporation, Atlanta, GA, United States
• Recovery Database Administrator, First Data Corporation, Atlanta, GA, United States

• WellStar, Atlanta, GA, United States, QA Analyst IT, 12/01/23, 09/30/24, Spearheaded the validation of blue-dot functionality developing innovative solutions to enhance patient navigation., Conducted cross-browser accessibility testing using BrowserStack Live and App Live to thoroughly evaluate web-based and mobile applications across various iOS and Android operating systems., Designed and executed comprehensive Test Plans, User Stories and Test Cases through Azure DevOps., Applied web content validation to ensure the accuracy of the WellStar UI to enhance customer satisfaction., Executed Postman queries ensuring expected status codes and values were returned in the API Response compiling comprehensive listing of WellStar Providers.
• U.S. Bank / Elavon, Inc., Atlanta, GA, United States, Technical Portfolio Manager, 01/01/20, 09/30/23, Analyzed ServiceNow InTake Requests to triage the details while categorizing the various Request Types Options., Facilitated the Kanban Board and led Go/No-Go meetings to assess SQL cluster and data migration readiness., Tracked, documented, and reported project progress to key management stakeholders for informed decision-making., Spearheaded critical analysis for Third Party Interconnectedness compliance inventory collection for Third Party Relationships gathered from the Centralized Application Repository (CAR).
• U.S. Bank / Elavon, Inc., Atlanta, GA, United States, Application System Administrator 3, 01/01/17, 12/31/19, Configured, tuned, maintained, and installed Application Systems and User Group Profiles, validating systemic functionality after modifications for Elavon’s Cloud Test Suite Repository (IBM Rational CLM Tool)., Installed new test software and performed OS validation on all QA Lab Machines on Visa and MasterCard Simulators, QA Automation VMs and the Collis Brand Test Tool., Created EMV, Contact and Contactless Card images for testing LATAM projects via the Collis Image Editor Tool., Conducted proprietary credit card processing testing (Verifone and Ingenico) Terminals ensuring accuracy in compliance with API specs, EMV industry standards, and regulatory requirements.
• U.S. Bank / Elavon, Inc., Atlanta, GA, United States, Senior Quality Assurance Analyst, 01/01/11, 12/31/16, Managed Projects ensuring 100% of Blocker, Critical and Major Defects were prevented from entering Production., Successfully implemented the Payment Flat File and Transaction Flat File to establish Elavon’s LATAM Market., Created End-to-End Test Cases and Test Scenarios for various aspects of Elavon’s Merchant Boarding System., Liaison between onshore and offshore resources to analyze and articulate test results, perform root cause analysis, conduct external audits and providing team training to enhance testing efficiency and knowledge sharing., Validated Funding Cycles, Settlement Files, and Data Reports ensuring alignment with software requirements.
• Celtic Testing Experts, Inc., Atlanta, GA, United States, QA Lead / Senior Quality Assurance Analyst, 06/01/10, 11/30/10, Conducted Defect Status Meetings with internal and external clients to aggressively meet project deadlines., Scripted and executed manual testing of Test Cases, WPA Homeowners and Hazard Acknowledgement Letters, TPA Load and End-To-End Testing documenting all software product deficiencies via Quality Center., Provided accurate reporting of QA testing progress to the Business Line regularly following up with the Dev Team.
• TransUnion / Visionary Systems, Inc., Atlanta, GA, United States, Senior Quality Assurance Analyst, 01/01/08, 05/31/10, Coordinated Failover and Maintenance procedures to troubleshoot the security of firewall protection off-site server connectivity, transaction reroute capabilities, additional server connectivity and new data center connectivity., Developed and executed both automated and manual test data validation processes, leveraging Test Automation via Mercury Quality Center and Quick Test Professional for Pre- and Post-mortem test verification., Created, manipulated, and transferred executable files log files and customer extracts back and forth between the LINUX and Windows boxes via WinSCP and Putty, while viewing the actual logs via LogViewer.
• TransUnion / Visionary Systems, Inc., Atlanta, GA, United States, Quality Assurance Analyst, 08/01/04, 12/31/07, Directed testing efforts analyzing Change Requests and complex projects across Windows and Linux environments, ensuring functionality aligns with end-user requirements across QA, UAT, Staging, and Production environments., Conducted Stability, Regression, Performance, Unit, Usability, Functionality, Smoke, Integration, Stress, System and User Acceptance Testing knowledge to verify Business Rules and Requirements elicitation.