Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
2026
2026
years of professional experience
Work History
Operations Manager
Clean Earth Environmental
03.2014 - Current
Streamlined operational workflows to enhance efficiency and reduce processing time.
Developed and implemented training programs for staff to improve performance and safety compliance.
Oversaw inventory management processes, ensuring accurate stock levels and timely replenishment.
Analyzed operational data to identify trends, driving continuous improvement initiatives across teams.
Facilitated regular performance reviews, providing constructive feedback and mentorship to team members.
Collaborated with executive leadership to align operational goals with overall business strategy and objectives.
Supervised operations staff and kept employees compliant with company policies and procedures.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Developed and maintained relationships with external vendors and suppliers.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Freight Boss
Simths
2010 - 2013
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Singed for trailers followed by offloading for the team.
Ran the front end doing check out for customers.
Support Manager
Walmart
2005 - 2010
Led support team in resolving customer inquiries and issues efficiently.
Implemented process improvements to enhance service delivery and customer satisfaction.
Developed training programs for new staff to ensure adherence to operational standards.
Analyzed support metrics to identify trends and opportunities for performance enhancement.
Developed and maintained relationships with customers to enhance customer satisfaction.
Education
High School Diploma -
Silver Stage High
Silver Springs, NV
Skills
Problem-solving
Team leadership
Operations management
Customer service
Staff management
Inventory management
Policies and procedures implementation
Maintenance planning
Vendor sourcing
13 years of Forklift
13 years of driving yard truck (moving to load/unloading trailers)