Randi Bridges
Springfield
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs. Excellent relationship-building, multitasking, and decision-making skills.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Crumbl
Springfield
03.2024 - Current
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of 47 employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Conducted regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives
- Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
- Implemented cross-training initiatives among team members to enhance flexibility and ensure efficient operations during peak periods
Credit and Collections Specialist; Communication and Engagement Specialist
American Express
Phoenix
04.2022 - 07.2023
- Delivering world-class customer service, whilst responding to Customer inquiries and problems
- Building meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome for the Customer and American Express
- Making decisions based on risk assessment and the Customer profile
- Gained commitment from the customers to making payments on their overdue account and enabling them to spend on their American Express card
- Meeting and exceeding quality goals, compliance regulations and productivity targets
- Handling inbound and outbound calls from our consumer and small business card members
- Documenting necessary information
- Executive Assistant Duties for VP of Service: Meeting organization, catering, and event planning.
- Data analysis and organization
- Creation and curation of Town Hall PowerPoint presentations
- Creation of Communication Templates
- Collaborated closely with other departments throughout the entire collection process.
Administrative Officer
Allied Universal
12.2020 - 04.2022
- Security and Systems Administration with Reception/Administrative duties for CSAA.
- Security Operations Center Officer for 14 sites nationwide
- Training Officer for Glendale SOC
- Established efficient workflow processes, monitored daily productivity, and implemented modifications to improve overall effectiveness of personnel and activities.
- Exceptional organization and communication skills
- Greet visitors and direct them to the appropriate departments or individuals
- Answer telephone and respond to inquiries via telephone or email
- Perform administrative tasks, including Security Profile and Badge creation.
- Write emails, memos and letters.
- Implement and/or develop office procedures and record systems
- Covid-19 Vaccination Attestation record keeper for all of CSAA.
- Developed and implemented administrative procedures to improve operational efficiency.
- Provided assistance with special projects as assigned by management team members.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Sorted incoming mail for distribution to appropriate personnel.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Greeted visitors warmly upon arrival at office reception area.
- Compiled data for statistical analysis and reporting purposes.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
Shift Supervisor
Freddy's Frozen Custard & Steakburgers
Belton
01.2019 - 01.2020
- Organizing shift schedules for team members
- Monitoring attendance, tardiness and time off
- Assigning duties to specific employees based on role and skills
- Supervising employees and assisting with tasks as necessary
- Conducting performance reviews and sharing feedback with both upper management and team members
- Managing employees requests and transgressions
- Training new and current team members on tasks
- Handling customer issues and managing conflicts
- Adhering to company policies and health, safety and employment standards
- Balancing cash drawers and preparing cash deposits
Assistant Manager
Kneaders Bakery & Cafe
Belton
10.2017 - 01.2019
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated clearly and positively with coworkers and management.
- Mastered point-of-service (POS) computer system for automated order taking.
- Handled currency and credit transactions quickly and accurately.
- Followed procedures for safe food preparation, assembly and presentation.
- Assisted management with inventory control and stock ordering.
- Built loyal clientele through friendly interactions and consistent appreciations.
- Resolved complaints promptly and professionally.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
Account Manager
Philadelphia Insurance Companies
Leawood
05.2012 - 08.2017
- Established and maintained relationships with Agents / Brokers to facilitate new business or renewal processing in accordance with company underwriting guidelines.
- Maintained knowledge of new and existing products and applied judgment by soliciting cross sell opportunities and rounding out accounts
- Conducted Account Management Connect agency visits with Underwriting, or Regional Area Manager, and attended Agent Summits/Conventions/Product Fairs.
- Facilitated price and coverage review with agent and Underwriter. Reviewed binding conditions to ensure conditions were met prior to making decisions to bind account and send confirmation of coverage/ including making determination if able to Bind Awaiting.
- Utilized pipeline reports to ensure need-by dates are met and applied discretion in prioritizing accounts.
- Reviewed quote to ensure pricing and coverage was in line with company rate goals based upon knowledge of competition. Called agent to review proposal and discuss potential changes and/or presentation requirements for their meeting with agents, i.e. Risk Management opportunities, billing options, PHLY.com self-service options.
- Maintained documentation of account file to meet compliance and internal quality control requirements.
- Reviewed and pre-qualified all new business submissions for completeness based upon guidelines set forth in the Product Prequalification Guidelines and analyzed renewal documents received for accuracy and acceptability. Reached out to agents to discuss any changes in exposure, and determine potential competition, pricing or coverage issues that may arise during the course of the renewal.
- Proactively facilitated conversations with Agent, Underwriting, and Marketing as needed based upon initial assessment of new business submission or renewal status.
Education
High School Diploma -
Harrisonville High School
Harrisonville, MO01.2007
Skills
- Management
- Project management
- Leadership
- Personal assistant experience
- Typing
- Office management
- Front desk
- Quality control
- Office experience
- Pivot tables
- Data Analysis
- Assistant Manager Experience
- Serving
- Microsoft Word
- Security
- Computer skills
- Cash register
- Account Management
- Cash handling
- Communication skills
- Microsoft Outlook
- Microsoft Excel
- System administration
- POS
- Clerical experience
- Food safety
- Conflict Management
- Microsoft Office
- Supervising experience
- Google Suite
- Analysis skills
- Store management
- Quality Control
- Human resources
- Restaurant management
- Cashiering
- Risk Management
- Inventory control
- Customer service
- Conflict management
- 10 key typing
- Food service
- Microsoft Access
- Restaurant experience
- Call Center
- Troubleshooting
- Administration
- Data analysis skills
Work Status
Authorized to work in the US for any employer
Timeline
Assistant Manager
Crumbl
03.2024 - Current
Credit and Collections Specialist; Communication and Engagement Specialist
American Express
04.2022 - 07.2023
Administrative Officer
Allied Universal
12.2020 - 04.2022
Shift Supervisor
Freddy's Frozen Custard & Steakburgers
01.2019 - 01.2020
Assistant Manager
Kneaders Bakery & Cafe
10.2017 - 01.2019
Account Manager
Philadelphia Insurance Companies
05.2012 - 08.2017
High School Diploma -
Harrisonville High School