Randi Cowan
Nampa,ID
Summary
Dynamic and results-driven professional with extensive experience at Albertsons, excelling in staff training and customer service. Proven ability to enhance team efficiency and engagement while ensuring food safety compliance. Recognized for reducing waste and improving customer satisfaction through effective problem resolution and strong communication skills.
Overview
5
5
years of professional experience
Work History
Assistant Service Deli Manager
Albertsons
Nampa, ID
08.2024 - Current
- Enhanced open dialogue among staff, contributing to constructive work dynamics.
- Collaborated with store management to create promotional strategies that increased sales and customer engagement.
- Assisted in the ordering of products.
- Improved efficiency in daily operations through effective delegation of tasks among team members.
- Trained new employees on procedures, policies, and product knowledge to ensure consistency across the team.
- Provided support during busy periods, managing long lines while maintaining excellent customer service levels.
- Managed inventory effectively, reducing waste and ensuring availability of fresh products for customers.
- Assisted in the development of a positive work environment by fostering teamwork, encouraging open communication, and promoting employee growth.
- Ensured food safety and quality control by implementing proper storage techniques and maintaining cleanliness standards.
- Maintained compliance with local health codes by regularly inspecting workstations for cleanliness and adhering to sanitation guidelines.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships.
- Assisted with catering orders, ensuring accurate fulfillment within specified timeframes and exceeding customer expectations.
- Coordinated scheduling for staff members to optimize coverage during peak hours while trying not to exceed labor budgets.
- Enhanced customer satisfaction by providing exceptional service and responding to inquiries in a timely manner.
- Streamlined order processing by implementing efficient systems for receiving, stocking, and rotating products.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Deli Clerk
Albertsons
Nampa, ID
03.2021 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Offered product samples to customers, generating additional sales through taste-testing.
- Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
- Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
- Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
- Trained new deli clerks, enhancing team's efficiency and service quality.
- Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
Home Health Caregiver
Caregivers Northwest
Meridian, ID
08.2020 - 08.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
- Monitored vital signs and reported any abnormalities to medical professionals promptly.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Assisted disabled clients to support independence and well-being.
- Enhanced patient comfort by providing compassionate and attentive care.
- Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
- Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Implemented effective strategies for addressing behavioral issues related to dementia or other cognitive impairments.
- Conducted regular assessments of patients'' conditions, updating care plans as necessary.
- Collaborated with healthcare teams to develop individualized care plans tailored to each patient''s needs.
- Continuously expanded caregiving knowledge by attending professional development workshops and staying informed about relevant industry trends.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Scheduled and coordinated medical appointments.
- Administered medications in accordance with doctor's instructions.
- Transported clients for medical and personal outings.
Education
NA - General Studies
Florence-Carlton High School
Florence, MT06.2002
Skills
- Problem resolution
- Staff training and development
- Sanitation standards
- Food presentation
- Food safety compliance
- Scheduling coordination
- Employee engagement
- Customer service
- Employee supervision
- Task delegation
- Staff training
- Inventory management
- Product rotation
- Team direction
- Waste reduction
- Ordering supplies
- Customer complaint handling
- Catering support
- Cleaning & sanitation
- Teamwork
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Food preparation
- Safe food handling
- Relationship building
- Calm and pleasant demeanor
- Task prioritization
- Self motivation
- Conflict resolution
- Kitchen equipment operation and maintenance
- Goal setting
- Professionalism
- Staff supervision
- Continuous improvement
Timeline
Assistant Service Deli Manager
Albertsons
08.2024 - Current
Deli Clerk
Albertsons
03.2021 - Current
Home Health Caregiver
Caregivers Northwest
08.2020 - 08.2022
NA - General Studies
Florence-Carlton High School