RANDI EARP
AVONDALE,AZ.
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Budtender
Curaleaf
11.2022 - Current
- Managed high volume of cash with 100% accuracy rate.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains
- Listened to customer needs and desires to identify and recommend optimal products
- Developed strong rapport with customers and created a positive impression of the business
- Sold flowers, concentrates, and edibles in a fast-paced environment
- Checked guests' photo identification for validity and age requirements
- Created an inviting environment for customers by maintaining store organization and cleanliness
Customer Success Specialist II
Wells Fargo Bank N
03.2020 - 11.2023
- Ability to work with all levels of business, internal & external Experience with leading and supporting projects Provide excellent customer service to approximately 100 diverse customers day Ability to manage/toggle various computer systems in order to assist customers efficiently & effectively Strong problem-solving and analytical skills with high attention to detail Experience with identifying, researching, & resolving complex situations Flexible and able to adjust to high-pressure situations Demonstrated knowledge of accurate data entry and documentation Excellent interpersonal verbal, written, & communication skills
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with strong sense of personal responsibility
Customer Success Specialist I
Wells Fargo
02.2018 - 03.2020
- Knowledge and use of all product features available across, that improve team efficiencies Strong abilities to influence and drive results and process in quality assurance Strong and demonstrated analytical skills with high attention to detail and accuracy Proficiently navigating multiple computer systems to research and find resources Resolved complex issues meeting performance objectives and values Demonstrated strong organizational multitasking skills with attention to details Excellently skilled in Wells Fargo digital applications and ability to navigate customers Proficiency in using Microsoft office tools in our daily business Exposure to Wells Fargo automated Financial systems to identify resources
Supervisor
Freddy’s Frozen, Steakhouse
01.2015 - 02.2018
- Vigorously interviewed candidates and ensured candidates met all qualifications Calculated inventory and submitted proper order of supplies Recognized and celebrated staff accomplishments Led and directed team members on effective methods, operations, and procedures Met, greeted, and encouraged hundreds of customers while seeking their feedback to ensure all expectations were above standards
- Evaluated employee performance and coached and trained to improve weak areas
- Educated staff on organizational mission and goals to help employees achieve success
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures
Education
Pending License - Master Aesthetician
The Studio Academy of Beauty
Phoenix, AZ04.2023
High School Diploma -
Agua Fria High School
Avondale, AZ05.2015
Skills
- Skills/Qualifications
- Microsoft Office (Word, PowerPoint, Excel, Outlook)
- Customer Service Applications (CSA)
- Hogan
- Customer Information View (CIV)
- Zelle
Timeline
Budtender
Curaleaf
11.2022 - Current
Customer Success Specialist II
Wells Fargo Bank N
03.2020 - 11.2023
Customer Success Specialist I
Wells Fargo
02.2018 - 03.2020
Supervisor
Freddy’s Frozen, Steakhouse
01.2015 - 02.2018
Pending License - Master Aesthetician
The Studio Academy of Beauty
High School Diploma -
Agua Fria High School
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